Gast Manufacturing, a division of IDEX
, is currently seeking a
Inside Sales Specialist (Bilingual Spanish/English)
Benton Harbor, Michigan
based manufacturing facility. We seek an
experienced proactive sales
specialist from a
environment (manufacturing preferred) for this role that reports to the Manager, Inside Sales & Customer Service.
About the Role:
The Inside Sales Specialist will work closely with OEMs, Distributors, and Catalog Customers by developing and implementing strategies and tactics that lead to increased sales growth of Gast and JUN-AIR products. He/she provides support to the internal operations team, sales force, customers, distributors and potential customers regarding sales and service issues. The Inside Sales Specialist coordinates sales leads, quote development, and pre-sales support. He/She assists the regional and key account sales force in day to day sales activities and maintains current product and territory information in our CRM. Following is a summary of key responsibilities:
Provide high level of customer service and serve as a liaison between operations and customer service. Ensure that issues or at-risk shipments are quickly recognized, resolved, and communicated to the customer and that the product group personnel (quality, engineering and manufacturing / logistics) are consistently informed. Personally resolve customer complaints regarding sales and service or escalate to management when appropriate. Coordinates implementation of special order handling procedures.
Develop and increase sales of our products through distribution, catalog customers, and OEMs. Serve as primary contact for assigned customers in the US and Latin America. Monitor customer preferences to determine focus of sales efforts. Understand their specific needs and recommend how we get more of their business or partner better with them to successfully grow the business.
Look at ordering patterns and historical information and provide input to internal CSR team and Regional / Key Account Sales team that would allow them to make more proactive sales calls and drive growth of the business (expiring blankets, timing for contract re-ups, etc). Work with Key Account and Regional Sales teams to identify and progress opportunities in existing accounts.
Perform outbound cold calls to target lists, develop new prospects and expand contacts in existing accounts. Generate qualified leads and interest in Gast and JUN-AIR products. Qualification of inbound phone and web inquiries. Profile accounts and/or contracts based upon market analysis within a given segment, application, or region. Follow-up to qualify leads - determine budget, business need, and decision maker buy-in prior to passing the lead to our Key Account Sales team. Record accurate customer information in the CRM system
Acts as preliminary customer contact to do limited negotiation with involvement of product manager - IE Special Pricing Agreements.
Keep management informed of customer complaints by identifying actual problem, resolving the complaint and determining remedial action necessary to prevent reoccurrence. Advise management of quality problems in the field and provide feedback from customers.
Continually strive to improve sales and product skills to become a product knowledge expert on Gast and JUN-AIR products, services and their applications. Provide recommendations and participate in ongoing training as required to improve inside sales skills.
Complete monthly reporting to Business Leaders (Sales Pipeline, Monthly Forecast, Sales Activity Performance, High/Lows, Trend Tracker, etc.). Daily CRM reporting, maintenance of weekly flash/forecast reporting. Develop accurate forecasts based on customer input, field intelligence, market trends and competitive assessment. Additional reporting as requested by management team
Handles additional duties as assigned.
About the organization:
, Gast Manufacturing, Inc. has embraced its position as a
leader in the design and manufacture of air-moving products.
We're extremely proud of our reputation for making quality air motors, vacuum generators, compressors, and vacuum pumps. But we're even more proud of the positive impact we make on our customers' bottom line. Achieving such a leadership position in a complex industry is not a simple task. But we've done it by adhering to some rather simple principles:
understand the industry better than anyone else, make better products than anyone else, and serve the customer like no one else
. For over 90 years, we have applied industry-leading innovation to create new products and processes to solve our customers' tough application challenges. Today, we offer a comprehensive line of air motors, compressors, vacuum pumps and blowers for a
variety of market applications through both our Gast and JUN-AIR brands
. Customers who need a reliable, quiet, and clean air solution turn to Gast Manufacturing. If it's a laboratory, dental, beverage dispensing, agricultural, industrial or medical application, you'll likely find our product powering the air that makes things happen.
Gast Manufacturing offers a high employee engagement experience. If you are interested in working in a business environment that encourages personal and professional development in cross functional teams, Gast Manufacturing may be the place for you. Gast gives our teams the tools, the support, and the freedom it takes to shape and enhance their ideas. Our philosophy of continuous improvement applies to our commitment to our talented team. Gast has a robust Talent Review Process and creates individual development plans based on those reviews, to help you continuously grow. We are also committed to the highest standards of excellence and engage in regular performance review discussions via our iAchieve performance management process to improve upon your talents and skills. By investing in you and your talents, we are also investing in our future success.
Our main headquarters and manufacturing facility is located in Benton Harbor, Michigan. Additionally, Gast has facilities in Redditch, England; and support team members working all over the globe. Gast is a unit of IDEX Corporation, headquartered in Lake Forest, Illinois. We believe that everyone has a unique contribution to make and are focused on matching the right experience with the right opportunities in our global enterprise. You'll find exceptional people bound by a common set of core values; great strategies and execution that have contributed to outstanding growth; and an overall passion for excellence on behalf of our customers, shareholders and employees worldwide. As a diversified, engineered products company that serves high-growth niche markets, we continually seek talented, qualified individuals to join the team and contribute to our success. As an equal opportunity employer, we look for a broad range of experience, abilities and cultural backgrounds to help us build and maintain a diverse, performance minded workforce.
About the Candidate
The ideal candidate will be someone with proven success in increasing B2B sales of additional products and services to existing client base. Must have a drive to succeed. The candidate will be responsible for collaborating with Business Development and Marketing teams to qualify leads. The candidate must maintain a high-level of energy and lead by example with a constant strive towards exceeding goals.
Bilingual (Spanish/English) required
. Able to read, write and comprehend technical manuals and training materials printed in English and Spanish.
Customer service mentality and experience
, preferably for a product manufacturer.
Extensive experience at an inside sales level with in a
Strong sales metric analysis skills
to diagnose sales performance.
ability to operate computers and do data analysis
. Experience with
sales automation software and CRM
Track record of sales success
(meeting and exceeding assigned quota).
Adaptable and mature
High energy, enthusiasm and strong work ethic.
Thinks independently, show initiative
to anticipate and prevent problems.
Excellent interpersonal skills
EDUCATION AND EXPERIENCE REQUIREMENTS
High School Diploma/GED with 5 to 7 years experience in the Sales, Customer Relations, Customer Service and/or Technical Support field
Associates Degree with 3 to 5 Years experience in related field
Bachelor's degree in Sales, Marketing or related discipline with1 to 3 Years experience in related field
IDEX Corporation is an Equal Opportunity Employer
committed to workforce diversity
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at
OR call us at 847-498-7070- Job Opportunities.
The intent of this job description is to provide a representative summary of the essential duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented.
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