The Inside Sales Team Lead will manage the team as well as have a quota for personal attainment. Duties in qualifying leads and opening opportunities with a personal quota include: Lead follow-up, build a sales team opportunity pipeline, forecasting and reporting.
Build, coach, develop and lead a team of Inside Sales Reps into a highly responsive team able to close new sales and increase our client base.
Increase inbound lead-to-opportunity ratios by continually improving phone and email presentations and ways of overcoming objections.
Assist VP of Marketing & EVP of Sales in developing sales processes, procedures and departmental goals for team.
Monitor telephone conversations, emails and complete Performance Evaluations.
Utilizing call center metrics/ reports to analyze and improve sales performance.
Helping to train new employees and assisting in recruitment of top candidates.
Identify and communicate system/personnel issues to management.
Develop and communicate action plans for individual Rep performance based on assessment of strength and weaknesses.
Qualifications and Skills Required:
2-3+ years of experience managing an inbound and outbound call center.
Be in a Sales leadership role at your current/most recent position.
Proven success in being accountable for a sales team that exceeded the company’s profitability expectations.
1-3+ years of experience of proven success as a sales executive prior to achieving a leadership role.
Strong people management skills, including ability to effectively develop and motivate staff to progressive benchmarks.
Basic understanding of Salesforce.com, as well as good written and verbal communication skills.
Dachis Group - 8 months ago