Do you enjoy the challenge of discovering just the right part or solution for a customer’s need?
Are you proactive in asking questions and recommending solutions as well as additional related products?
Do you thrive in a fast paced environment where your organization, efficiency, and customer service skills make you a rock star?
At Applied®, we regard the CSSR role as one of the most important in our organization. We’ll ensure you receive extensive ongoing training and provide you with solid feedback and support to help you reach your goals. This is a wonderful opportunity for a strong customer service candidate with good computer skills and some knowledge of industrial products. An interest in career growth is desired!
As an Applied CSSR, you will play an active role in the success of the Service Center. You’ll join a tight-knot team serving loyal, long-term customers. Partner with our Account Managers, Operations Team, and manufacturer partners to delight our customers by phone and at our facility. This will grow our business at existing customers, develop new customers and meet or exceed monthly sales goals while increasing customer satisfaction.
While the majority of your interactions will take place over the phone, this is not a call center environment but rather a service and parts center. Use your customer service skills and mechanical aptitude to:
Help customers get the parts they need
Interact extensively with customers to clarify their needs, research and recommend parts
Provide post order service
There is a hands-on component to your role. You’ll learn to use calipers to measure specs on a wide variety of parts, from bearings and sprockets to electric motors and controls, to hydraulic and pneumatic components.
Proven customer service skills, professionalism
Mechanical and mathematical aptitude
Strong computer skills
High School Diploma
Knowledge of industrial distribution products is preferred
At least 2 years customer service experience preferred
At least 2 years sales experience preferred
Basic working knowledge of MS Excel & Word preferred
When you join the Applied team, you will enjoy:
Base salary and bonus opportunities
Comprehensive benefits package including health care, vision, & dental, 401(k) with company match
Paid vacation, sick time,& company holidays
Personalized training & development program
Career development opportunities
About our Company:
Applied Industrial Technologies , founded in 1923, is a $2.2 billion company with strong P&L results. Applied has been a Northcoast 99 winner 11 years in a row. We are one of North America’s largest industrial distributors of bearings, power transmission components, fluid power components and systems, industrial rubber products, linear motion components, tools, safety products, general maintenance and mill supply products.
Applied employees believe in the company, love the environment where individual contributors with fresh ideas and passion for excellence are encouraged and rewarded. We are dedicated to the pursuit of customer satisfaction through innovation, trusted products, expertise, and support. We believe in growth from within, honesty, integrity, personal mastery.
Top 100 Military-Friendly Employers (GI Jobs Magazine)
Platinum 400 list of Best Big Companies in America
One of the 50 Best Companies to Sell For in the U.S
Customer-Rated World Class Sales Winner
With approximately 470 facilities and 4,600 employee associates across North America, Applied Industrial Technologies (NYSE: AIT) offers more than 4 million parts critical to operations of MRO and OEM customers in virtually every industry. In addition, we provide engineering, design and systems integration for industrial and fluid power applications, as well as customized mechanical, fabricated rubber and fluid power shop services. Applied also offers maintenance training, plus solutions to meet inventory and storeroom management needs that help provide enhanced value to its customers. We are growing!
Different Voices. New Perspectives. Boundless opportunities . Applied is committed to offering equal employment opportunities for all applicants and employees based on their training, experience and overall qualifications and without regard to race, color, religion, gender, veteran or citizenship status, age, disability, national origin, or any other category protected by applicable law. We are also committed to a drug-free workplace. We value you, your background, and your unique experiences that help add to the richness of the Applied team.
We look forward to learning more about you. Connect your future with ours.
Applied Industrial Technologies - 19 months ago