Inside Sales
Van Meter Industrial - Waterloo, IA

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Job Title: Inside Sales Representative

Department: Sales

Reports To: Regional Customer Service Manager

FLSA Status: Exempt

Summary:
The Insides Sales Representative plays a crucial role in supporting our purpose of being our customers’ competitive advantage by servicing our customers’ needs. The position is responsible for the sale of our products and services to business and construction and contractor establishments or individuals over the telephone and in the office. The successful candidate will work closely with our account managers and sales support team to develop and deliver customer services that promote and support our products. The Inside Sales Representative promotes our culture, our 5 P’s, and our purpose to be our customer’s competitive advantage.

Key Responsibilities & Essential Functions:
  • Service the construction/contractor establishment customers by providing direction on projects or information on products and services
  • Manage both inbound and outbound sales communication both internally and externally, in a variety of media
  • Assist customers with product selection and application
  • Emphasize salable features, quote prices and credit terms, prepare sales orders, and follow up – be a total solution and competitive advantage for the customer
  • Provide customers with accurate stock and delivery information
  • Provide feedback on adequate stock levels
  • Establish, build, and maintain excellent customer relationships
  • Review and analyze reports of business transactions
  • Provide sales data for new and existing customers for database entry
  • Work closely with Outside Sales to keep account activities and literature up to date
  • Responsible for oversight of sales of products to include purchasing from vendors, resolve customer problems, ensure delivery of order, etc.
Required Skills Critical Success Factors:
  • Excellent customer orientation
  • Ability to negotiate effectively at a high level and build strong relationships with customers, vendors and suppliers
  • Drive for continuous improvement
  • Strong troubleshooting and problem solving skills
  • Self-motivated, proactive, with the vision to foresee issues and adjust accordingly
  • Ability to multi-task and juggle multiple priorities with strict deadlines
  • Ability to analyze, identify, and follow up to resolve discrepancies
  • Detailed-Oriented
  • Strong work ethic with a positive attitude
Required Experience Job Requirements/Specifications:
  • Minimum 2 year degree or equivalent experience required
  • Previous experience in customer service required
  • Microsoft Excel skills are essential
  • Knowledge of Eclipse preferred
  • Excellent communication and interpersonal skills via phone, email and in person are required
  • Knowledge and experience with Allen Bradley/Rockwell Automation part and distribution is preferred
  • Proven negotiation skills required

Work Environment & Physical Demands:
  • O=Occasional, less than 1 time per week
  • S=Some, less than 1/3 of the time
  • F=Frequent, from 1/3 to 2/3s of the time
  • C=Consistent, more than 2/3s of the time
  • B=Blank, not required

Physical

Requirements

O

S

F

C

Environmental

Requirements

O

S

F

C

Sitting

X

Works alone

X

Standing

X

Works with others

X

Walking

X

Customer contact

X

Lifting

X

Shift work

Carrying

X

Extended day

Pushing

Cold

Bending @ the waist

Heat

Twisting upper body

Temperature changes

Climbing

Wet

Balancing

Humid

Kneeling

Noise

Crouching

Vibration

Crawling

Confined area

Reaching

X

High places

Working with hands

X

Work indoors

X

Working with fingers

X

Work outdoors

Talking

X

Mechanical hazards

Hearing

X

Electrical hazards

Vision acuity-near

X

Explosive materials

Vision acuity-far

X

Fumes

Depth perception

X

Odors

Field of vision

X

Dusts

Vision adjustment

X

Mists

Color vision

X

Gases

Driving

Poor ventilation

Other Other

The above statements are intended to describe the general nature and level of work being performed by an incumbent. They are not intended to be an exhaustive list of activities, duties or responsibilities. Incumbent may be asked to perform other duties as required.

Van Meter is an Equal Opportunity Employer

Van Meter Industrial - 20 months ago - save job - copy to clipboard - block
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