Our Inside Systems Engineer (ISE) will be responsible for technically supporting company products and services from our corporate offices in Portland, OR. The Inside SE will work closely with Inside sales, Field sales, customer service/technical support and various corporate key contributors. The individual will possess a pre-sales/sales/systems engineering background in applications with enterprise application technologies and/or various software applications.
Provide technical overview of our product architecture, functionality, system / data requirements, and integration with other enterprise applications.
Credibly describe and demonstrate our solutions such that prospects see their top-of-mind problems solved in both onsite and online (web based) venues.
Ability to discuss and demonstrate how Tripwire solutions map to Change Management processes and ITIL best practices within the IT service management framework.
Develop customer specific technical product demonstrations and assist customers with growth and migration planning.
Provide prospective customers with expert assistance in setting up and evaluating the Tripwire software solutions within their testing and staging environments (Proof of concept and Pilot installations) and provide post-sales customer support.
Act as a principal liaison to product marketing and product engineering in communicating customer requirements and information.
Research competitors, stay current on the competitive landscape, work with the product marketing group to capture and document competitor’s capabilities and future plans.
Stay current with the Operating systems and networking infrastructure that Tripwire supports, e.g. Linux, AIX, HPUX, Solaris, Windows Server families, and common networking infrastructure (Cisco, Foundry, Nortel, Alcatel, Nokia, etc)
Participate in customer facing seminar presentations, speaker engagements, etc.
Staff and participate in regional Tradeshows as needed.
Perform other duties as assigned.
The successful candidate will possess the following combination of attributes, education and experience:
Education - BA or BS in Engineering, Computer Science, or Physics desired.
Five years of experience with security systems management and software applications in the capacity of sales engineering support or IT operations highly desired.
ITIL certification desirable.
ISACA CISA or CISM certification desirable.
Must have prior pre-sales and systems level experience within an enterprise support model, application development a plus.
Prior experience working with system integrators or value-added sales channels is desired.
Prior experience working in operations, project management, or planning for a major SI.
The individual will possess a pre-sales/sales engineering background in applications with enterprise security application technologies and/or various software applications.
Analytical thinker with proven verbal and written communications skills including group presentation abilities.
Strong interpersonal skills and an ability to engage with customer’s technical staff and implementation groups.
Sales evangelizing – general familiarity with the selling of system level products into enterprise accounts.
Travel will be minimal but will be needed from time to time.
Prior industry knowledge and the ability to adapt quickly to changing environments.
Ability to work as part of a team – strong communicator.
Strong technical skills.
Location – Portland, OR
Note – the Systems Engineer candidate must successfully complete a background check prior to employment.
Tripwire - 11 months ago