Installation Coordinator
Empire Today LLC - Gastonia, NC

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POSITION SCOPE
The Installation Coordinator works with the Installation Manager to ensure the branch is supported by a professional, well trained team of installation associates as well as an adequate number of compliant sub-contractors, to deliver excellent customer service in the product category assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Analyzes business results using the required reports
  • Develops and executes action plans for improvement
  • Routes/dispatches assigned product installs daily
  • Visits the first jobs of several new installers
  • Visits job sites of all customer opportunities not resolvable by a phone call
  • Creates and exhibits a sense of ownership
  • Creates and supports a safe work environment
  • Conducts other duties as requested by senior management
  • Demonstrates a sense of urgency and decisiveness as appropriate
  • Supports the branch management team by handling customer opportunities as needed
  • Ensures customer satisfaction
  • Trains associates to provide excellent customer service
  • Manages and holds sub-contractors accountable to Empire Today standards
  • Perform other functions as necessary or as assigned

KNOWLEDGE, SKILLS AND ABILITIES
  • In-depth knowledge of assigned product mix
  • Working knowledge of permit and licensing requirements for markets being supported
  • Specific knowledge of local competitors and the industry
  • Ability to work as a team with support departments outside of the branch
  • Experience successfully managing an organization of associates
  • Excellent training skills

Education: High school diploma or equivalent required.
Computer Knowledge Requirements: MS Word, Excel, and Outlook.


Our employees enjoy a casual, yet results-oriented environment where we value creativity, teamwork and innovation. To take your first step toward joining our winning team, please apply today.


City
Gastonia

State/Province
North Carolina [NC]

Zip
28052

Empire Today LLC - 18 months ago - save job
About this company
114 reviews
Our mission at Empire Today® is to secure loyal customers for life. Our employees strongly believe in this mission and work hard every...