Installation Manager
Empire Today LLC - Gastonia, NC

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POSITION SCOPE The I nstallation Manager ensures the branch is supported by a professional, well trained installation team of associates, as well as, an adequate number of compliant sub-contractors to deliver excellent customer service. Direct accountability for the carpet and flooring installation business.

  • Analyzes business results using the required reports, and develops and executes action plans for improvement Route/dispatch carpet installs daily
  • Visit several of all new installers first jobs
  • Random proactive job site visits weekly
  • Creates and exhibits a sense of ownership
  • Creates and supports a safe work environment
  • Perform other functions as necessary or as assigned

Customer Satisfaction
  • Ability to lead and train associates to provide excellent customer service
  • Demonstrates a sense of urgency and decisiveness as appropriate
  • Supports the branch management team by handling customer opportunities as needed
  • Ability to manage and hold accountable sub-contractors to Empire Today LLCstandards
  • Ability to work as a team with support departments outside of the branch

  • In-depth knowledge of the product mix
  • Working knowledge of permit and licensing requirements for markets being supported
  • Specific knowledge of local competitors and the industry
  • Ability to profitably grow revenue

  • Creates a sense of ownership and empowerment in their team
  • Extensive experience successfully managing a large organization of associates
  • Excellent trainer
  • Time management, multi-tasking skills and prioritization skills
  • Written and verbal communication skills to communicate clearly and concisely
  • Strong moral and ethical values

Financial/Analytical/Business Competency
  • Complete understanding of revenue, margin and profit components and what drives success
  • Ability to analyze financial performance and plan corrective action to improve
  • Problem solving skills
  • Computer literate

Education: College, Technical, and/or continuing education desirable. Trade and/or sales experience a plus.

Computer Knowledge Requirements: MS Word, Excel, and Outlook. Siebel preferred.

Our employees enjoy a casual, yet results-oriented environment where we value creativity, teamwork and innovation. To take your first step toward joining our winning team, please apply today.

Branch/Location Office
25 Charlotte


North Carolina [NC]

About this company
134 reviews
Our mission at Empire Today® is to secure loyal customers for life. Our employees strongly believe in this mission and work hard every...