Instructional Writer
CareSource - Dayton, OH

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Job Summary: Interacts with subject matter experts, including technical, operations, project managers, and line of business representatives to develop, write, and produce procedure documentation in the e-manual system. This position provides the process of document development with a focus on maintaining existing materials and creating new materials.

Essential Functions:
  • Performs all document development tasks, as directed, including:
    • Conduct interviews to gather information needed to develop documentation as assigned
    • Analyze gathered information, organize it into useful groupings, prepare the outline, and write the text
    • Applies department writing and formatting standards consistently from manual to manual
    • Assist in all aspects of document production and distribution, such as, library maintenance, updates, master preparation, assembly instruction preparation, as well as document assembly, packaging, and distribution, as needed.
  • Maintains and updates existing documents, including:
    • Keep abreast of system changes and determine where changes affect the manuals
    • Make changes to existing manuals
    • Help coordinate distribution of updates
  • Create new manuals
  • Participate on project teams
  • Perform any other job related instructions as requested, with reasonable accommodation

Position Requirements
Minimum Qualifications:

  • High school Diploma or equivalent is required
  • Associate Degree is preferred; or a Bachelor’s degree in Instructional Writing is preferred
  • One year of experience applying instructional communication principles is preferred
  • Previous experience writing departmental processes and procedures is preferred
  • None
Technical Skills:
  • Intermediate proficiency level with Microsoft Outlook, Word, Excel, Power Point is required
  • Intermediate proficiency level with Share Point is required
  • Graphics development tools is required
Knowledge, Skills, and Abilities:
  • Demonstrated ability in original writing and document organization skills
  • Instructional design preferred
  • Excellent writing skills
  • Excellent oral and written communication skills
  • Ability to work independently and within a team environment
  • Attention to detail and documentation
  • Ability to leading discussions
  • Self motivated, self directed
  • Understanding of manage care members, providers, claims and appeals processes
  • Proper grammar usage is essential to this position
  • Decision making and problem solving skills
  • Good organizing skills

Educational Requirements
  • High school Diploma or equivalent is required
  • Associate Degree is preferred; or a Bachelor’s degree in Instructional Writing is preferred

License Requirements

-no especificado-

-not applicable-


About the Organization
CareSource is the 2nd largest Medicaid managed health care plan in the country, and our strength lies in our experience. CareSource provides a full spectrum of services for the administration of public-sector health care programs, serving more than 900,000 Medicaid consumers in Ohio and Michigan.
Our health plans are founded on the principles of quality and service delivered with compassion and a thorough understanding of Medicaid, Medicare, and the associated regulatory environments. We offer a unique approach to managed care through the process efficiencies and value-added benefits we offer to our members and the health care providers we partner with to serve them. As a managed health care organization, CareSource focuses on prevention with a goal of improving member health and the quality and accessibility of health care services for Medicaid consumers. CareSource assists in the coordination of member care by partnering with a defined network of participating doctors, hospitals and other health care providers.
CareSource Benefits
CareSource is an equal opportunity employer that offers a drug and tobacco free environment and a competitive compensation and benefits package to full-time and part-time employees who work at least 24 hours per week.
The benefits package includes:
• Health, dental and vision insurance
• Flexible spending accounts (health and dependent care)
• Life insurance
• Accidental death and dismemberment insurance
• Short- and long-term disability insurance
• 401(k) retirement plan
• Liberal paid personal time to be used on a discretionary basis for sick leave or as scheduled time off
• Eight paid holidays and a floating holiday
• Educational reimbursement

For more information about CareSource, please see About Us on our website,

CareSource - 19 months ago - save job - block
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