Insurance Agent
Acceptance Insurance - Smyrna, TN

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Acceptance Insurance (NYSE: FAC) is a leading provider of personal automobile insurance and other related products. Headquartered in Nashville, TN, Acceptance markets its services through the Acceptance Insurance, Yale Insurance, and Insurance Plus brands. The company operates over 380 retail locations in 12 states.

The Insurance Agent is responsible for the sale of insurance products and handling all customer contacts received either by telephone or face-to-face in the retail location. This position regularly engages in outside marketing activities as well as sales activities with customers. The Insurance Agent is responsible for processing customer applications, endorsements, payments and inquiries. The Insurance Agent is recognized as a trusted business advisor and a representative of the company’s values and mission.

The compensation package includes a competitive base salary, incentive plan and benefits.

Assesses customer needs and advises clients on coverage options. Provides quotations, pricing, and required information to prospects. Completes the sales process for each customer
Develops and maintains relationships with business partners around the community (i.e. car dealers, loan processors, etc)
Performs outside marketing activities to generate company sales
Prepares quotations on customer change requests to policies
Receives and responds to all customer inquiries and complaints. Requests any missing or required information from customers and follows up for that information
Maintains strong knowledge of all company products, pricing, and policy features
Maintains knowledge of industry competitors and provides critical market feedback to district manager regarding local competition and service needs
Directs customer service representatives (CSRs) in tasks relating to coverage of retail office
Follows-up routinely with customers on all open or unresolved issues including calling lapsed customers
Answers the telephone in a prompt, professional and courteous manner
Reports any and all conditions affecting customer satisfaction
Maintains appropriate records including, but not limited to, all time worked, reporting of sales activities, and other reporting as required by management and corporate office

High school diploma or GED
Minimum 2 years retail sales experience
Ability to obtain state-required insurance license within 60 days of hire (company pays for coursework and test)
Excellent customer service and interpersonal skills
Ability to write reports and effectively present information and respond to questions
Ability to problem solve
Ability to perform basic math as related to job duties
Proficiency in using office equipment and technology including Microsoft Office products
Must have a valid driver’s license
Must be able to provide proof of automobile insurance
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