Insurance Customer Service Representative
AAA Carolinas - Charlotte, NC

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Primary Function

The Insurance Customer Service Representative will confer with customers in a call center environment to provide information about their insurance policy, offer new insurance solutions, and resolve customer issues.

Essential Responsibilities
· Policy endorsements, payments, reinstatements and new business applications.
· Balance workload priorities to ensure successful execution.
· Keep records of customer interaction and transactions, documenting details of conversations, as well as actions taken.
· Resolve customer’s service or billing issues.
· Cross-sell insurance solutions
· Follow up to ensure that appropriate changes have been made to customer accounts.
· Some Saturdays required.
Required Knowledge, Skills, and Abilities
· Must be positive and enthusiastic about being part of a high performing team
· Must be passionate about taking care of the needs of others and finding creative ways to say yes.
· Must be self-motivated and have the ability to work independently.
· Ability to thrive in a challenging and fast paced environment.
· Proactive approach to problem identification and resolutions.
· Excellent Written and oral communication skills
· Typing 30+ words/minute
· College Degree, preferred
· 3+ years of experience with Personal and Auto Insurance, preferred.
· Bilingual i
s a plus Delivering value, safety, and total peace of mind every day is not just our business, it’s our purpose. Join our team. Dedicated. Innovative. Driven. Successful.

About this company
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As North America's largest motoring and leisure travel organization, AAA provides its more than 49 million members with travel, insurance,...