Insurance Customer Service Representative
Gilsbar - Covington, LA

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Job Description
: This position is responsible for analyzing and answering requests by telephone, e-mail, or mail from firms and members concerning Professional Liability Insurance status and information regarding our services. *
  • Returns calls concerning insurance status. *

  • Searches company records to obtain information requested by firms or members. *

  • Records detailed information into a phone log which is attached to the members Professional Liability code. *

  • Mails or gives out specified forms and routes completed forms to various units for processing. *

  • Analyzes policy transactions and corrects company records to adjust errors. *

  • Meets established hourly or weekly production goals and maintains satisfactory results from internal audits. *

  • Recognizes when state and Federal regulations are applicable. *
  • Interprets policy provisions to determine benefits *
  • Fields questions and is repsonsible to return a resolution to a problem witin the same business day.

Job Requirements
: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be computer literate and knowledgeable in Windows and Microsoft Office environment, including Word and Outlook. Microsoft Excel and knowledge of insurance database system a plus.

High school diploma or general education degree (GED).

Gilsbar is an Equal Opportunity Employer

About this company
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