Insurance Service Manager
Johnson Bank - Sturtevant, WI

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Provide supervision, management and leadership to Commercial service staff.
  • Responsibilities include working closely with staff to provide support and direction in conjunction with the producers on client and/or carrier related problems as they arise.
  • Daily supervisory duties include staffing, PMP process, and to oversee daily work to ensure clients' needs are being met.
  • Work with Director of Operations and Service Team Managers in other markets to assist in the development and implementation of service standards, policies, procedures, work flows and processes.
  • In addition, individual may be assigned to or involved in servicing of selected large commercial P&C accounts, including coverage analysis, renewal review, re-marketing, and client presentations and may be responsible for handling all levels of correspondence, respond to inquiries from clients and companies, review in-force renewals, accurately maintain existing database and work closely with producers.
  • Provide leadership to staff while working through change in the agency
  • Ability to assess current staff as well as potential new talent through the interview/hiring process and
  • Must possess the skills for continued development of all staff including those that possess the skills and desire for upward mobility.
    • Minimum 6 years in a supervisory or management position.
    • Strong communication skills, (both written and oral), and past experience in a role that required problem-solving.
    • Minimum 8 years experience in commercial insurance client service or related field with the ability to review insurance coverage with clients and producers at a high level.
    • Must have a Wisconsin Property and Casualty license.
    • Background should reflect a continued focus on insurance education including professional designations such as CIC or CPCU.

    Johnson Bank - 14 months ago - save job - block
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    About this company
    9 reviews
    Johnson Financial Group is the holding company for Johnson Bank, which has more than 50 offices in Wisconsin and Arizona. Serving consumers...