Description Assurant Specialty Property is a leading provider of insurance services in partnership with financial institutions, mortgage lenders, manufactured home sellers, auto finance companies, property managers and their customers. Services include insurance tracking and management, lender-placed homeowners insurance, and property and personal coverage such as renters, farm and flood insurance. With more than 5,000 employees in 11 locations, Assurant Specialty Property serves clients and customers in all 50 states. Assurant Specialty Property is part of Assurant, a premier provider of specialized insurance products and related services in North America and select worldwide markets. The four key businesses -- Assurant Solutions, Assurant Specialty Property, Assurant Health, and Assurant Employee Benefits -- partner with clients who are leaders in their industries and have built leadership positions in a number of specialty insurance market segments in the U.S. and select worldwide markets. Assurant, a Fortune 500 company and a member of the S&P 500, is traded on the New York Stock Exchange under the symbol AIZ. Assurant has approximately $27 billion in assets and $8 billion in annual revenue. Assurant has approximately 14,000 employees worldwide and is headquartered in New York's financial district. www.assurant.com . As an Insurance Specialist , you'll use your excellent customer service skills and your problem solving ability to efficiently and effectively respond to incoming customer inquiries and/or concerns in a high call volume environment. Assurant Specialty Property is looking for an energetic person who will be responsible for providing exceptional front line customer service to our policyholders and clients. If you are a problem solver and thrive in a fast paced ever changing environment, this is the career for you! Key Responsibilities:
Responding to incoming customer inquiries in a high volume inbound call center environment via telephone or in writing. This position will receive approximately 70 to 100 calls per day.
Supporting processing functions such as issuing insurance policies, certificates, endorsements, and cancellations for clients, customers, and agents.
Identifying, analyzing, and resolving customer and client processing problems or errors that include department premium discrepancies and system problems.
Communicating with external clients as well as internal departments.
This is a full time position. Current shift available is 8:00am to 5:00pm .
Qualifications Required Skills/Experience:
At least one year of recent customer service experience in a high call volume environment.
Working knowledge of Windows based programs and basic data entry skills.
Ability to handle multiple tasks and prioritize.
Excellent verbal and written communication skills.
Strong time management skills.
Ability to adapt easily as procedure/client needs change.
Good mathematical skills.
Must be available to work Saturdays as needed. Desired Skills/Experience:
Property and Casualty knowledge and/or agency experience.
Property and Casualty Insurance License.
Call center experience.
Bilingual (English/Spanish) candidate must be able to speak, read and write effectively in both languages.
We offer comprehensive benefits to full time and part time employees including medical, dental, STD, LTD and life insurance, 401(k), pension, generous paid time off and much more. Assurant is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law. To learn more about our current opportunities and apply online, please visit: http://jobs.assurant.com Follow us on Twitter! http://twitter.com/AssurantCareers (@AssurantCareers)
Requisition Number: 29386
Assurant, Inc. (Assurant) is a holding company. Through its subsidiaries, it is engaged in providing specialized insurance products and...