Intake Assistant
Independent Health - Buffalo, NY

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**Please note: This position is with Nova, a division of Independent Health Corporation (a subsidiary of Independent Health).**

The Intake Assistant is responsible for determining if requested services require pre-authorization and/or pre-certification. The Intake Assistant will initiate the certification process through clinical information collection, data entry and completion of established procedures. This position is also responsible for providing exceptional customer service at all times.

The Intake Assistant will utilize system tools and resources to address and resolve requests. The position requires the ability to correctly interpret plan contracts. Must display an understanding of the claims and authorization processes, as well as articulate and portray information to customers in a member-centric setting.


  • High school diploma required; Associates degree in medical assistance or health-related area/equivalent education preferred.

  • The Intake Assistant will be required to have a basic understanding of self funded, commercial and point of service products.

  • Minimum of two (2) years medical billing required; extensive medical office, provider relations, call center and /or claims experience may be considered in lieu of medical billing experience.

  • Excellent written and verbal communication and customer service skills, with emphasis on telephone skills.

  • Proficient PC and Windows skills required, including MS Office.

  • Demonstrated customer service skills required.

  • Excellent problem-solving skills.

  • Demonstrated transferable knowledge, skill and ability to complete job duties independently, proficiently and proactively.

  • Knowledge of CPT and ICD-9 coding including medical terminology.

  • Flexibility in work schedule and assignments.

  • Maintains confidentiality and uses only the minimum amount of protected health information (PHI) necessary to accomplish job related responsibilities.

  • Other duties as needed. Every associate is given a job description upon hire outlining the qualifications, duties, and pay grade of the position. Nova reserves the right to change job descriptions as necessary.

  • Independent Health is an equal opportunity employer.

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