Job Duties Include : Responsible for facilitating the timely evaluation and acceptance of patients referred for service in order to meet the needs of the patient and customers as requested. Manage the entire Intake process from taking referral and verifying insurance to obtaining documentation. Monitors adherence to Policies and Procedures, auditing as necessary. Insure Intake department is using appropriate forms, obtaining all proper and complete insurance verifications and obtaining all authorizations. Ensures the appropriate notification of patients in regards to their financial responsibility, benefit coverage and payor authorization for services to be provided. Monitors and evaluates Intake Employee productivity and performance to goal.
Completes all required projects and reports in a timely fashion on a daily, weekly or monthly basis per the direction of the leadership. Trains new Intake Employees and conduct ongoing training and skills assessment as necessary. Develops, monitors, coaches and manages staff, ensuring the development of employees through orientation, training establishing objectives, communication of rules, constructive discipline. Builds employee morale, motivation and loyalty and fosters a team-like environment.
Bachelor’s degree and at least 3 years of healthcare intake/admissions and/or reimbursement experience OR a high school diploma and at least 5 years of healthcare intake/admissions and/or reimbursement experience.
At least 1 year of experience directly managing people including hiring, developing, motivating, and directing people as they work.
Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
Experience collaborating with internal resources to develop strategies that meet department goals within budget and established timelines.
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font).
Bachelor’s degree in Healthcare Administration or Business-related field.
Previous Infusion Medical Billing/Collections or Intake/Admissions experience.
At least 2 years of experience applying knowledge of Medicare, Medicaid, and Managed Care reimbursement guidelines.
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