Intake Representative (Call Center)
University of Minnesota Physicians - Minneapolis, MN

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The Intake Representative is responsible for providing excellent customer service by effectively exhibiting a commitment to patients and customers through helpfulness and cooperation to all who call the UMPhysicians clinics. This position will schedule and register patients who call requesting appointments, facilitate retrieving patient records and medical history, and effectively satisfy callers by understanding where to transfer all calls correctly. The incumbent must be knowledgeable of medical and clinical terms and be able to document calls efficiently and accurately while speaking with the callers. Ability to maintain patient confidentiality is crucial. Critical thinking and ability to make decisions are key attributes Minimum requirements include MA/LPN or Bachelor’s degree, customer service experience, outgoing personality and ability to remain positive in stressful situations.

We offer a competitive salary and excellent benefits and provide you with the opportunity to enhance your career in the exciting field of healthcare through rewarding and challenging assignments and the opportunities for advancement

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University of Minnesota Physicians - 2 years ago - save job - copy to clipboard
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