Intake Specialist
Eastern Michigan University 104 reviews - United States

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Perform routine administrative duties including providing program information and guidance regarding SBTDC services to prospective clients, training participants and partners. Support office marketing efforts for training and input and maintain training database records.

Knowledge of small business management requirements for early stage businesses including but not limited to: business plan writing, marketing planning, financial planning, human resource planning and e-commerce typically obtained through the completion of an a Associates Degree with courses in Business Administration or the equivalent combination of education and experience is necessary.

At least six months administrative experience, including basic knowledge of databases and Microsoft Office software is required.

Experience in providing customer sales and service in a small business operation is desirable.

Computer literacy and competency, especially with regards to business application software programs required.

Knowledge of Social Media programs such as Facebook, Twitter and LinkedIn desirable.

Other Desired Qualifications

Essential Duties
Provide prospective clients of the SBTDC service center with information on: Information on training options to gain increased registrations, information on the full range of SBTDC counseling services, information on alternative programs as appropriate, and answers to frequently asked questions.

Collect sufficient information to assign client to appropriate SBTDC counseling and training services, with advice from consulting staff, as needed.

Support the planning and marketing and execution of SBTDC office programs by: performing event preparation tasks on established timelines, executing email campaigns, making entries into social media vehicles and delivering information to SBTDC program partners, as needed.

Make inputs and generate reports from client counseling and training database.

Track training program payments and reconcile income with attendance.

Order and track supplies usage to maintain appropriate levels.

Participate on committees and attend meetings and conferences related to publicizing and improving the operations of the SBTDC .

Performs other duties, as required.

Working Conditions
Work is performed in a typical office environment. Job will require occasional evening and weekend work and occasional in-state overnight travel for statewide conferences and professional development.

Special Instructions to Applicants
This is a half time position working in the Macomb County office of the SBTDC in Sterling Heights, MI.

% appointment

If Grant Funded, Duration

Division/Major Operating Unit
Academic Affairs

Work Location

Off Campus Site


About this company
104 reviews
Eastern Michigan University serves 23,000 students and has been named by US News & World Report as one of the most diverse public...