Intake Specialist
Instituto Del Progreso Latino - Chicago, IL

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  • Greets clients appropriately and provides program information to clients in Spanish and English, in person and by telephone.
  • Schedules clients for appointments, workshops, and registration events.
  • Provides clients with testing and intake documents and forms, and ensures that they are properly filled out.
  • Process diverse program documents: USCIS citizenship applications, IDPL administrative forms, ICCB correspondence, and other funder and agency documents and registration and application forms.
  • Establish client and student files, comply with funder guidelines for portfolio quality and requirements.
  • Safeguards the content and confidentiality of files.
  • Enter attendance and demographic information on IDPL database and state software programs, and maintain proper data backup procedures, where applicable.
  • Make photocopies, faxes, and other program documents in punctual and timely fashion.
  • Carry out other program related tasks as indicated by supervisor
  • Provide information to legal permanent residents in a one on one setting, assisting them directly on how to fill out the application.
  • Work collaboratively and cooperatively with other IDPL department and/or partner organizations.
  • Demonstrate an ability to work in a team with colleagues.
  • Exhibit professional courtesy in dealing with program participants, colleagues, and team members, and the public.
  • Show enthusiasm to assist students and members of the community.
  • Attend further professional development as indicated in employee evaluations.

Qualifications Qualifications, Experience/Education
  • Some H.S. Degree, A.A, or College credits.
  • 2 years previous experience in a citizenship, adult education, or non profit setting.
  • Bilingual Spanish English. (No exceptions).
  • Excellent oral and written communications skills.
  • Ability to maintain a high sense of confidentiality.
  • Able to work with a wide variety of people.
  • Exceptional organization and time management skills.
  • Above average customer service approach.
  • Ability to maintain composure under pressure.
  • Dependable and punctual.
  • Advanced skills with Microsoft Office, Word, Excel, PowerPoint, and the Internet.

Additional Information

Please attach a completed application found on our website , cover letter with resume with a brief description of your educational philosophy and approach, salary history and salary expectations as additional attachments when completing the screening, at the above link.

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