Responsible for day-to-day operations of the Integration Assistance Program in Palm Beach and Broward counties. The incumbent will be responsible for the supervision of program staff, community outreach and assistance with the coordination of clients enrolled for both locations as dictated by the program guidelines. This position is located in Broward and is expected to travel between the Palm Beach and Broward Counties on a regular basis.
Coordinate and manage all aspects of the Integration Assistance Program including: contract compliance, workflow coordination, quality control and the enhancements of services.
Ensure all program forms are up to date and in compliance with the funding source and CWS/IRP.
Coordinate with Program Specialist the timely enrollment of eligible and suitable clients.
Ensure all services are being conducted in accordance to program goals and objectives.
Responsible for monitoring program files to ensure compliance with the program and CWS/IRP guidelines.
Conduct and coordinate community outreach and education campaign including: organizing and conducting workshops and community presentations.
Coordinate and host weekly Haitian radio program in order to disseminate program information and community services available.
Oversee the statistical and programmatic reporting system for all client data collection, and assist in the preparation of program reports.
Submit weekly and monthly program reports to the CWS/IRP Palm Beach Sub-Office Director.
Hold monthly meetings with all program related staff to discuss new program developments and current trends.
Attend local and national CWS, DCF and ORR training conferences as requested.
Perform other related duties as requested.
Bachelors Degree in related field or equivalent.
Previous work experience in refugee or immigrant-related services or other social service agency. Experience in project management and staff supervision.
Communications: Able to communicate thoroughly and with self-confidence a broad range of information relating to program or department. Communicate detailed and/or technical information clearly, in writing and orally. Understand staff roles and procedures and prepare standard reports to track job progress or activities. Promote sharing of relevant information among staff and with stakeholders. Recognize the particular needs of partners and use established channels to respond to those needs. Understand and is able to use appropriate technology to communicate with others inside and outside CWS. Respect and maintain confidentiality of sensitive information within parameters defined by supervisor and/or CWS policy.
Constituent Relationships: Understand who stakeholders are and be responsive to their needs. Coordinate specific program activities with counterparts and include them in planning. Recognize and be sensitive to issues of concern to stakeholders. Recognize and be sensitive to cultural, ethnic and religious issues.
Job Knowledge: Understand the mission and values of CWS and faith-based organizations and how they apply to their work and relationships with others. Know a broad range of information regarding specific program or department and use that knowledge to perform effectively and independently. Understand how to work in a multicultural environment with sensitivity and integrity. Use technology in varied, creative ways to support individual and program performance. Maintain the skills and knowledge needed to be effective in performing job responsibilities. Follow CWS policies and procedures in carrying out work activities. Understand general business practices that support individual and program performance.
Leadership: Accept accountability for assigned activities and adapt work style to perform independently or within a team. Model behaviors that are consonant with the mission and values of CWS in work activities and relationships. Demonstrate sound judgment in performing all duties. Facilitate the use of skills and resources within CWS. Contribute ideas for implementing CWS’s vision and strategic plan.
Problem Solving: Identify problems in procedures that affect program work. Recommend changes in systems or procedures to address them, then implement approved changes. Exercise creativity in resolving problems and trying new ways of doing things. Know how and when to apply technical solutions to problems. Share results of problem solving experiences with others. Remain flexible in responding to CWS priorities.
Program Planning and Management: Anticipate work flow and take proactive steps to balance work priorities. Understand the desired outcome of assigned work and how it supports CWS’s work. Gather, analyze and make use of information and resources necessary to produce work. Successfully balance multiple activities, in support of program or departmental goals. Manage contacts with internal and external stakeholders to ensure flow of information and coordination of efforts. Contribute ideas to effective implement program plans and activities. Keep others informed of work progress and any problems encountered. Take initiative and complete independent work projects. Understand organizational priorities and respect time sensitivity of work performance. Assist others to complete priority work, or step in to handle work in their absence.
Resource Building and Stewardship: Recognize resource building potential in all interactions and be responsive and professional in providing information. Use financial and material resources provided by CWS to their best advantage, including business equipment and supplies. Demonstrate concern for natural resources in carrying out work activities. Make the most of own time and resources to maximize stewardship to CWS. Demonstrate respect for one another in relationships with staff, supervisors and managers.
Teamwork: Understand what a team is and what it does. Demonstrate a willingness to work on a team. Understand own role on the team and how it fits in to the overall results to be produced. Contribute skills, knowledge and ideas to team discussion and work. Accept accountability for assignments made within the team and for producing results on time. Participate in identifying and establishing work needs and time lines for completion. Demonstrate awareness of what other teams do and how their work affects own team. Recognize and respect the importance of work performed by colleagues. Understand organizational priorities and is willing to set aside own tasks to assist others to complete high priority tasks. Prepare reports about team activities and progress in achieving results.
Computer literacy in word processing, spreadsheet, database and Web-based applications. Fluency in Haitian Creole and English required.