Interactive Intelligence Engineer
Carenet - San Antonio, TX

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Summary: The I3 Software Engineer will have responsibility for designing, developing,

implementing and supporting Interactive Intelligence ( technologies that

include IVR, Dialer, Recorder, Optimizer and Attendant. This is primarily an

administrative and development role with responsibilities within .NET and the Interactive

Intelligence development toolset.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Consult with clients to determine functional requirements and converts those to both
requirements and design specifications
Perform project and support tasks in Interactive Intelligence toolset, telephony IVR
solutions, .NET, Crystal & SQL Reporting Services
Consults with clients to determine requirements and translate them into
hardware/software capacity recommendations
Design, install configure network and telephony devices in compliance with company
Must have the ability to operate with minimal supervision and effectively communicate
with both internal and external customers
Ability to balance both support and project work; able to meet project milestones
2-4 years of Interactive Intelligence administration experience
Interest in learning or working with an IP Telephony/VoIP technology is required
Experience designing, implementing, maintaining and developing an Interactive
Intelligence phone system environment
Excellent client service attitude and team focus
1+ years IP Telephony/VoIP experience is a Plus
Working knowledge of the fundamentals and concepts for voice and data
communications is a Plus
Crystal development experience is a Plus
.Net experience is a Plus
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Education/Experience: Bachelor's degree (B. A.) from four-year College or university; or three
to five
years related experience and/or training; or equivalent combination of education and experience.
Language Ability: Ability to read, analyze, and interpret general business periodicals,
professional journals, technical procedures, or governmental regulations. Ability to write reports,
business correspondence, and procedure manuals. Ability to effectively present information and
respond to questions from groups of managers, clients, customers, and the general public.
Math Ability: Math Ability: Ability to calculate figures and amounts such as discounts, interest,
commissions, proportions, percentages. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to deal with and solve problems using solid judgment skills.
Technical skills:

Current experience with CIC (3.0 preferred)
2-5+ years of hands-on experience with CIC
Current experience with Interaction Dialer
Current experience with Attendant
Excellent technical knowledge of corporate, networking, and other hardware, including
Windows, Cisco, Telephony.
Comprehensive hands-on hardware troubleshooting experience.
Extensive equipment support experience with desktop, server and telephony.
Working technical knowledge of current network protocols, operating systems, software,
and standards.
Ability to operate tools, components, and peripheral accessories.
Able to read and understand technical manuals, procedural documentation, and OEM
Ability to conduct research into hardware products and issues as required.
Certifications: Interactive Intelligence certification (e.g. ICCP, ICCE, etc.) preferred.

Carenet - 12 months ago - save job - block
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In 1988, Carenet Healthcare Services launched as a patient care advocacy and navigation operation within the Christus Santa Rosa Hospital...