Description and Qualifications
The Transamerica companies offer a wide array of innovative financial services and products with a common purpose: to help individuals, families, and businesses build, protect and preserve their hard-earned assets. With more than a century of experience, we have built a solid reputation on solid management, sound decisions and consumer confidence. Transamerica is a part of AEGON, an international life insurance, pension, and asset management company based in The Hague, the Netherlands. AEGON has businesses in over twenty markets in the Americas, Europe and Asia, AEGON companies employ approximately 26,500 people and have some 40 million customers across the globe. For more information, visit
Transamerica Life Protection (LP) division provides operations, information technology, legal, marketing, and finance support to internal agents and independent producers who market the companies life insurance, health insurance, long-term care insurance, marketing services, and investment products. We are committed to enhancing financial results through creativity, innovation, risk management, and service while treating our policyholders, employees, and other customers with integrity and respect. We offer competitive compensation, a comprehensive benefits program, and the opportunity for professional growth and advancement.
The primary responsibility of this role is to update customer policy information within several administrative systems. Additionally, this position is responsible for:
Analyze, process and accurately update policy payments in all applicable applications in a timely manner
Working in a collaborative manner to meet established departmental service level goals
Ability to multi-task in high volume environment on a daily basis and make sound business decisions while maintaining acceptable quality and productivity benchmarks.
Excellent interpersonal skills with all levels of the organization internal and external including verbal and written communication
Performs other duties as assigned based on division needs
Maintain working knowledge of administration system processes.
Provide assistance and guidance to others as needed.
Perform quality reviews to develop ideas to improve quality, provide suggestions on process improvements opportunities.
Provide training to department personnel. Develop and document procedures supporting our business functions. Prepare documents for processing and determine actions to be taken to process specific work flow
Other duties as assigned based on divisional needs.
Associates degree or equivalent work experience and a minimum of 1-2 years experience is required. College degree, LOMA 1 and 2, strong customer service skills with 10-key and data entry experience; strong problem solving, math and communication skills; knowledge of Accounting principles required and proficient in windows environment preferred.
Pay, Benefits, and Work Schedule:
Salary Range: $28,000 - $37,000
FLSA status: Non-Exempt
Benefit eligible employees qualify for the AEGON USA, Inc. benefit package, which is a comprehensive package including optional Health, Dental, Vision, Flexible Spending Accounts, 401k, and more Additional details may be provided upon selection for interview. Transamerica’s pay ranges are competitive and are based on the external labor market. An annual bonus opportunity may be available to regular employees. Note: Job offer amounts are commensurate with applicant qualifications, level of experience and other compensable factors and are determined by hiring supervisors/managers.
How to Apply:
To apply for this position, please follow the online application process. Be sure to fully complete the form and include your resume. If you experience technical problems during the application process, please email
Equal Employment Opportunity:
All Transamerica companies are equal opportunity employers and do not discriminate against any applicant or employee because of age, religion, sex, gender identity, genetic information, race, color, national origin, pregnancy, sexual orientation, marital status, participation in the uniformed services (e.g. U.S. Armed Forces, National Guard), physical or mental disability, or any other status protected by federal, state, or local equal employment opportunities laws. This policy extends to recruiting and hiring, working conditions, training programs, promotions and transfers, use of Company facilities, and all other terms, conditions and privileges of employment. When necessary, Transamerica Life Insurance Company will reasonably accommodate employees and applicants with disabilities if the person is otherwise qualified to safely perform all of the essential functions of the position.
Transamerica.com - 15 months ago