Intern, Infrastructure
Brickstreet Mutual Insurance - Charleston, WV

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The Intern, Infrastructure position will be exposed to all facets of our organization’s Infrastructure Department. They will spend time on the Help Desk answering the phone, work with the Help Desk Technicians in problem resolution and hardware and software installation. The Intern, Infrastructure will be exposed to UNIX and Storage Administration, Network Administration, Server Administration, and Voice Over IP (VoIP) Administration. The position will also work on general Infrastructure management and administration, and on tasks related to IT Asset Management, IT Project Management and Help Desk Management.

This is a full-time 2014 summer internship and will require someone who can work at least 40 hours per week. Start and end dates will be based on availability and business need.

Applications must be received by Thursday, October 31, 2013.

The items listed are essential functions of the position unless otherwise stated

Position Responsibilities:
Provide a single point of contact between technical computer support staff and end- users.

Performs problem determination with the objective of resolving as many problems as soon as possible, preferably on the first call to the Help Desk

Escalate problem resolution when first level determination fails.

Supports end-users via telephone and/or site visit regarding various system problems

Address general system problems on LAN and/or access to other systems or internet access.

Assist in installation of workstations, printers, and software deployment as needed

Assist networking staff on installations as necessary

Assist Infrastructure Manager with general administrative tasks

Assist with IT Asset Management Tasks including

Verification of inventory and preparation of inventory reports

Preparation of inventory aging analysis

Assist in management of laptop and printer replacement cycle

Assist in preparing, refining, and publishing Infrastructure documentation

Nonessential function: other duties as assigned.

Required Skills

General knowledge of personal computer hardware, software, and terminology

General computer skills

Proficient use Microsoft Office Word and Excel

Good written and oral communication skills

Ability to compile information and interpret technical information in a user friendly format

Some exposure to operating systems and networking helpful

Required Experience

Must be currently enrolled and have completed at least 60 credit hours with an accredited college or university.

Preference may be given to those pursuing a degree in IT Management or related field.

Brickstreet Mutual Insurance - 19 months ago - save job
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