Posting Job Title: Intern. Knowledge Systems Specialist
Requisition #: 143505BR
Posting Location: Herndon, VA, US
Area of Interest: Customer Service/Member Services
Position Type: Intern
Posting Job Description
The Time Warner Cable Corporate office currently seeks an intern position Knowledge Systems Specialist for our Knowledge Management Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Essential Job Functions:
Develops and maintains content, functionality, and organization for internal web-based tools, including population and maintenance of databases, user administration, tool administration, server maintenance, etc.
Ensures that internal tools and Enterprise KM articles reflect the current TWC products/services and policies/procedures.
Works with technical training developers to create simulation solutions when applicable.
Other duties as assigned.
For the 2013 summer, the intern will be involved in implementing activities, tools, and processes that provide improved standardization for our corporate agent-facing knowledge management tools based on upcoming results of a corporate knowledge management assessment.
-Currently enrolled in a college/university, law school, community college or technical institute
-Applicants must have completed first year of college before beginning internship
-Applicants must be continuing their education in the fall following their participation in the program
-Open to students pursuing undergraduate, graduate or law school degrees.
-Must have permanent US work authorization.
-Should have experience or coursework relevant to business need.
-Family members may apply. See Corporate employment of relatives policy.
-Required overall GPA 3.0
Competency with Microsoft Office suite, excellent written English grammar and spelling skills; familiar with or exposure to SharePoint, some travel during internship (1 to 3 weeks)
Experience with Captivate software. Solid comfort level regarding working with remote teams. (The supervisor is in the same office as the intern but the team members / peers are in a different state.)
Education and Experience:
Must be currently enrolled in a degreed program in the Spring and Fall 2013 semesters to be eligible.
Our 10 week program begins June 3rd and ends August 9 th . This is a full time (40-hour work week) paid internship. Please note we do not provide housing.
FCC Unit_TWC: HQ452
Controlling Establishment ID: 00236 - Herndon 13820 Sunrise Valley
Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...