International Assignment Consultant II
Realogy - Redmond, WA

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Non-exempt 44,669 to 60,257 grade 22

PRIMARY FUNCTION: The IAC serves as the "navigator" of the relocation process for his/her international assignees. Responsibilities include, but are not limited to: administering relocation policy/program; counseling on best utilization of resources (i.e. language and cross-cultural); coordinating the shipment of household goods, destination services and expense management while ensuring customer and client needs are met in a timely efficient manner through delivery of Top Block service.

External Job Description

MAJOR DUTIES AND RESPONSIBILITIES:

• Maintains an assigned caseload, while delivering impeccable customer service to external and internal customers

• Provide primary coordination for all phases of international relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to assignee and his/her family

• Demonstrate knowledge of Cartus' products and services in all interactions with client and customer

• Coordinate/Facilitate Cartus' core products and services to assigned customers according to prescribed Cartus' standards

• Recognize and identify cross-selling opportunities based on assignees' needs to generate new sources of revenue • Ensure data integrity in all Cartus systems

• Participate in special projects as needed, including client presentations, client/supplier training • Maintain compliance with Cartus' corporate polices, programs, and standards

• Other duties as assigned; training, special projects, etc.

QUALIFICATIONS/SELECTION CRITERIA:
• Bachelor's degree or equivalent work experience required.
• Minimum of 2 years related business experience in the customer service or relocation field required.
• Previous experience with homesale and international compensation preferred.
• Bilingual and or expatriate experience preferred.
• Experience working in an International customer service field a plus.

CRITICAL DIMENSIONS
Customer advocacy and superior customer service skills
Clear and concise written and verbal communication skills
Strategic thinker -strong judgment and decision making skills
Interpersonal/Influencing skills
Detail oriented; ability to multitask
Ability to work in a team environment
Cultural awareness
Innovative and resourceful
Flexibility
Manage stress and pressure
Ability to plan and organize
Computer Literacy

Currency

USD

Amount of Travel

Work At Home

About this company
25 reviews
Realogy Corporation (Realogy) is a global provider of real estate and relocation services. The Company operates in four segments: real...