Mercer is a global consulting leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and performance of their most vital asset – their people. Mercer's 20,000 employees are based in more than 40 countries. If you thrive on challenge, are passionate about ideas, love solving problems and truly enjoy connecting with people, we encourage you to explore the hundreds of job opportunities available through Mercer. Our core strengths place Mercer in a unique position to help our clients achieve the extraordinary - and extraordinary results require extraordinary people. Mercer is a wholly owned subsidiary of
Marsh & McLennan Companies
(NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy and human capital.
The International Consulting Team Leader is responsible for managing the team who supports Mercer’s global online database in Chicago, with a particular focus on providing oversight and ongoing management support for consultant and client requests. The role will also include being an active contributor in the ongoing development of the global online database tool.
Supervise the resources who support the technology offering
Oversee the client support by the team, serving as escalation point as needed
Provide direct client support including delivering demos, responding to RFPs and troubleshooting (backup to team, including providing out of office coverage)
Oversee ongoing product administration, including billing, issue resolution, etc. Help the team to manage administrative issues and data processing activities daily, managing priorities and escalating when needed insuring all timelines and deliverables are met
Coordinate the team’s active participation in new releases by reporting issues/defects, assisting with User Acceptance Testing as per release schedules
Work with the product manager and IT team to coordinate the team’s work to upgrade clients to new platforms (when applicable) (including UAT testing, script improvements, and manual data cleanup)
Work with product manager to prioritize bugs and track their progress
Work with the product manager to arrange appropriate product support, helpdesk etc.
Manage team resource financials to budget, including working with the product manager to set budgets and price the product
BA/BS degree preferred
5-7 years experience preferred or equivalent industry experience. Experience in specific domains of HR administration (Benefits, Pension Plans and Healthcare & Group Benefits) is preferred
No less than 5 years of proven people management skills. Small team dynamics experience desired
Technical experience supporting PC or Web-based applications
Strong proficiency in all MS Office products (Word, Excel, PowerPoint, Outlook). MS Access desired
Financial acumen for managing account billing to finance requirements
Strong self-starter with good analytical, organizational and time-management skills
Ability to prioritize and manage multiple projects/tasks simultaneously
Excellent verbal and written communication skills; must be able to communicate effectively with external clients/teams
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at:
. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at:
Marsh & McLennan Companies and its Affiliates
are equal opportunity employers
Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and...