We currently have an excellent opportunity for an International Customer Service Representative located at our Ewing, NJ headquarters.
Role Accountabilities and Responsibilities:
• Process purchase orders in accordance with customers and Church & Dwight service targets.
• Display ability to split Purchase Orders, cube orders according to container size or customer forwarder requests
• Schedule delivery appointments when necessary and book orders through forwarders and C&D transportation
• Form and maintain positive relationships with key internal and external export customers and freight forwarders
• Provide Pro Forma Invoices, Letters of Credit, Bills of Lading, NAFTA Certificates, Certificates of Origin, Certificates of Analysis, MSDS Sheets, Hazmat Forms, Health Certificates, and BSE Certificates
• Understand and surpass requirements and expectations of customers
• Proactively resolve potential service issues through effective communication with sales and customers
• Partner with international sales and marketing to ensure business changes are properly communicated to customers
Education and Experience:
• BS/BA degree required
• 2-4 years of International customer service experience preferred
• Proficiency in import/export shipping standards and regulations preferred
• International shipping certification (IATA, IMDG) preferred
- Working knowledge of SAP preferred
- Bilingual in Spanish is a Plus.
Skills and Competencies:
• The successful candidate will have the ability to be well organized and handle multiple priorities in a fast paced and team oriented environment.
• Strong analytical and MS Office skills are essential.
• Excellent interpersonal skills, both verbal and written, are a must.
• Exposure to ERP and Transportation Management systems preferred(SAP and Sterling TMS preferred)
Church & Dwight Co., Inc. is proud to be an equal opportunity employer M/F/D/V
Church & Dwight Co. - 2 years ago
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Church & Dwight Co. Inc., a $3.0 billion company, was founded in 1846 and is headquartered in Ewing, New Jersey. We are one of the...