International Customer Service Representative
Appleton, WI

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Meeting international customer requirements by providing product, service and delivery information in a professional and timely manner.
Accurately process international orders and fulfill customer needs to ensure customer satisfaction.

Supporting Activities:
Act as main company contact for customers and outside sales force, providing product, service and delivery information.
Provide prompt, courteous response to customers order information and/or issues.
Responsible for coordinating and troubleshooting orders in-house, involving the timely and accurate transfer of information and handling of related details between customers, sales, marketing, pricing and production departments.
Handle multiple tasks in a time sensitive environment.
Educate customers in systems capabilities and assist in determining the best options to meet their needs.
Update job knowledge by studying new product descriptions and programs; participate in educational opportunities.
Accomplish department and organizational goals by accepting ownership for accomplishing new and different requests.
This position is located in Appleton, Wisconsin.

Required Prior Accomplishments - Experience - Skills:
Must have demonstrated fluency in Spanish – additional languages a plus.
Ability to write effective communications in foreign language(s).
Good analytical and math skills. Solid problem solving skills.
Ability to work independently.
Experience with international distribution, transportation and documentation a plus.
Must be able to interact effectively with others inside and outside of the organization as needed including those in diverse cultures and with diverse business practices.
Proficient in Word, Excel and Outlook.
Ability to work in a time sensitive environment both on an individual basis and as a team.
High attention to detail.