Are you ready to be a part of one of the largest trucking companies in the US. With over $1.7B in revenue in 2010, SIRVA is the 13 th largest For-Hire Carrier in the United States where you can use your passion for customer service while being challenged, inspired and pushed to constantly be your best? If so, SIRVA Inc. has an amazing opportunity for you!
SIRVA, Inc. is a leading worldwide provider of relocation and moving solutions. We conduct more than 300,000 relocations every year, transferring corporate and government employees and moving individual consumers. With more than 2,300 employees and an extensive network of agents and other service providers, SIRVA operates in more than 150 countries. SIRVA’s brands include Allied, Allied International, Allied Pickfords, Allied Special Products, DJK Residential, Global, northAmerican, northAmerican International, SIRVA Mortgage, SIRVA Relocation and SIRVA Settlement.
SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!
The International Relocation Counselor Summer intern will work on the many aspects of the international household shipments relocation process under the direction of the supervisor. This includes managing the relationship with the overseas booking agent and acting as a contact for the customer in North America on behalf of the overseas booking agent. To be successful, the IRC Summer intern will need to communicate with agents, vendors, and customers to ensure total understanding of the process and procedure for international shipping, manage the profitability of the shipments, and resolve transportation issues as they arise. The IRC Summer intern must be focused on customer satisfaction and excited about and interested in learning SIRVA's unique industry.
The successful individual will employ customer service skills to learn how to:
1. Communicate proactively and build relationships with the agent, suppliers, and customers.
2. Logistics management by planning, anticipating, and ensuring the most efficient and cost effective shipment routing based on customer requirements.
3. Pricing by generating competitive, one-off rate quotes by obtaining and building Door-to-Door, Port-to-Door or Door-to-Port pricing for all aspects of the international move, inclusive of origin, trucking, freight, customs clearance and destination services through the use of internal systems (MoveManager) and external resources (3rd party vendors, agents, steamship lines, network offices, US Customs).
4. Exception Resolution by settling invoice exceptions via cost research, comparing quoted rates to invoice and tariff rates, negotiating with vendors, agent partners and network offices to settle discrepancies.
The accomplished individual will possess:
Strong communication skills: both oral and written with proper business etiquette
Strong negotiation skills
Strong analytical skills
Effective problem solving skills
Basic world geography
Organization: time management, setting priorities, multi-tasking, deadline oriented
Teamwork and ability to work with different cultures
Proficient in Microsoft Office Applications (Excel, Word, Outlook)
Multi-lingual a plus
Working on obtaining or completion of a bachelor's degree required
SIRVA is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicantâ??s or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to race, sex, national origin, color, age, disability, veteran status, pregnancy, sexual orientation, religion or any other basis prohibited by applicable law.