Internet Solutions Consultant
Blackbaud - United States

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Build a great career. Help the people that change the world.

Where else can you work alongside talented people, develop a rewarding career and create impactful tools for some of the world’s most successful and socially responsible nonprofits? It's not something you find every day. At Blackbaud we have it all: a growing, fast-paced software business, an environment where you can thrive professionally and the everyday reward of knowing that you’re part of a community that’s enabling meaningful change.

The Internet Solutions Consultant role will be a combination of project coordinating and consulting. Project Coordinators are responsible for staffing, scheduling, and project portfolio management for solutions that involve Blackbaud’s NetCommunity offerings. The Project Coordinator handles day-to-day activities that involve project timelines and reporting, resource tracking and scheduling and issue resolution. Project Coordinators work with developers and clients to ensure the successful outcome of their projects. This individual must be well organized and have excellent communication skills in order to make the relationship between Client and Internal project staff as cohesive as possible. A strong understanding of revenue recognition, project timelines and processes is a must. Once a solid foundation has been built in coordinating, this individual would make a transition to consulting.
Internet Solutions Consultants are responsible for partnering with Blackbaud's clients to develop solutions for online communication and efficiently managing information. In this capacity, Internet Solutions Consultants must understand the role of technology in an organization's operations, as well as be able to articulate the value of Blackbaud's solutions to both system users and executives.

Coordinating and managing resource scheduling for Blackbaud NetCommunity projects throughout project lifecycle
Maintaining project status and other key project related information
Conducting project kick-offs and follow-up client meetings to ensure a positive client experience is created
Identifying and managing project or any client issues that arise
Managing Blackbaud NetCommunity implementations for Blackbaud's clients
Monitoring project timeline and milestone progress
The ability to work on multiple, concurrent tasks and adapt to shifting priorities, demands and timelines through analytical and problem-solving capabilities is essential
Communicating regularly about practice issues and managing client feedback
Ensure Blackbaud NetCommunity backlog metrics remain fresh by keeping projects moving and statuses current
Creating backlog and project reporting for project pipeline and current project backlog
Partner with management to develop new processes and procedures to improve timeline efficiencies and client satisfaction while creating documentation to support these processes
Partners with management to determine trends and make recommendations regarding team skill-sets and staffing needs

Required Experience:
Strong understanding of Blackbaud product (Raisers Edge, Financial Edge, Education Edge, Blackbaud NetCommunity, Sphere, eTapestry, and Luminate)
Minimum 1+years’ experience working in a professional services setting or previous project management/coordination responsibilities
Demonstrated ability to manage a large portfolio of clients and projects concurrently
Attention to detail while managing a large volume of projects
Familiarity with a project management methodologies
Experience with Salesforce desired
Experience with Microsoft Project, Word, Excel and PowerPoint a must
Self-starter with strong problem-solving skills
Outstanding written and verbal communication skills
BS/BA degree

Will Really Impress Us:
Experience with Blackbaud products (especially Net Community and Luminate) and understand the life cycle of those projects
PMP Certification or other project management certifications
Experience with HTML, CSS, and Java Script
Experience in consulting or a services based organization
Experience leading group learning sessions with a learning management system

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Blackbaud - 5 months ago - save job
About this company
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Serving the nonprofit and education sectors for 30 years, Blackbaud (NASDAQ: BLKB) combines technology and expertise to help organizations...