: Responsible for maintaining accurate inventory controls through adherence to company guidelines and policies. Provides exceptional customer service, with a focus on creating a customer centric environment. Coaches to ensure accuracy of inventory and proper back room operations.
General Purpose: Customer Service, Inventory controls, Back-Room Operations, Merchandising and signing standards.
- Exhibits exceptional customer service at all times
- Juggles many priorities and is able to multi task effectively with limited or no supervision
- Utilizes operational activity to comfortably connect with customers and create a customer centric environment
- Embraces Staples values; Own it, Say it like it is, Be caring, Keep it simple, and Work together during every shift
- Exhibit sound judgment and ethical behavior at all times.
- Process accurate and efficient inventory controls;
- Zero Balance
- Return to Vendor
- Return to Warehouse
- Cross Channel Returns
- Reserve online pick up in store
- Delivers exceptional customer service
- Responds resourcefully to customer requests and concerns.
- Ensures back of house operations and truck process are consistent to company standards to maintain stock levels effectively
- Understands and utilizes basic selling skills to properly engage and present solutions to our customers.
- Provide an inviting environment for the customers by maintaining a neat and clean store
- Performs front end responsibilities such as cashier, returns, online reservations while maintaining operational standards
- Adhere to all company policies procedures & safety standards
- Perform other related duties as assigned
- Able to work a flexible schedule
- High School diploma or equivalent
- Must be able to lift, push, pull up to 100lbs
Preferred skills and experience :
- Customer service experience in a retail environment
- High attention to detail and managing execution
- Strong analytical skills
- Cashier experience
- Key holder experience preferred.
Reporting to this person: No direct reports
Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.
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