Position Summary: |
The Inventory and Merchandise Manager (IMM) is responsible for maintaining accurate article level inventory to maximize sales, control costs, and meet and/or exceed profit goals according to corporate objectives. The IMM will oversee customer service, safety and vendor relations. The IMM is required to train and direct customer service associates in customer service, receiving processes, money management, product merchandising, plan-o-gram and labeling compliance, housekeeping and other tasks necessary for efficient store operations. The IMM is also required to perform a variety of tasks related to different areas of the store including cash register, coffee area, work oven station, food service and other store related functions.
To perform the essential functions of a Inventory and Merchandise Manager, the associate must perform all duties listed below:
Management - Essential Job Duties
Ensure accurate stock levels by performing precise cycle counts and monitoring ordering of product and supplies with a computer and/or handheld device. Review the results on the stores computer and/or handheld device and make the necessary changes. Prepare action plans to address off standard items. Control inventory level by checking in all external vendors (by using a handheld device) and ensuring the delivery is accurate. Keep open line of communication with vendors to ensure the stores needs are met. Ensure external vendors are following Wawas safety standards. Ensure the proper product pricing. Responsible for plan-o-gram compliance. Check computer throughout the workweek and print out any new plan-o-grams. Take plan-o-gram to the appropriate section of the store and arrange the product to comply with Marketings guidelines. Responsible for cash management procedures. Monitor and analyze reports relating to Loss Prevention and report trends to the General Manager. Respond in a timely manner to any product recall and follow established processes. Support the training, coaching and performance management of Customer Service Associates. Coordinate daily customer service assignments and activities of associates. Responsible for obtaining designated competitors fuel prices, accurately entering this information within the required time frame and update prices when required. Ensure execution of established safety, security, quality and store operations policies, procedures and practices listed in training materials and other publications. Analyze results and trends from audits (internal and external) and take the appropriate action to resolve/address issues. Value store associates through celebration and recognition. Ensure a pleasant shopping experience for all customers. Ensure the 24/7 execution of all customer service programs and processes. Report and document all customer and associate incidences in the appropriate time frame. Communicate with store manager regarding customer service issues and concerns.
Cash Register Area- Essential Job Duties
Operate the cash register, scan items, bag merchandise and make/provide change for purchases. Comply with federal and state laws by requesting personal identification from customers who are purchasing tobacco and/or alcohol. Maintain proper cash levels in register drawer. Stock and refill register area inventory. Greet customers and provide an enjoyable shopping experience for all customers. Respond to customer requests in a timely manner. Perform the following physical behaviors continuously throughout their shift: standing, walking, handling, reaching horizontally, reaching above the shoulder, grasping firmly and pushing buttons. Perform the following physical behaviors occasionally during their shift: bending, stooping, squatting, crouching, kneeling, pushing and reaching below waist. Occasionally lift weights up to 20 lbs. Constantly lift weights of up to 10 lbs. Frequently carry weights of up to 10 lbs within a small area.
Coffee Area- Essential Job Duties
Work in the coffee area and observe coffee thermals to determine need for refills. Fill coffee basket with filter and coffee grinds; brew coffee. Carry coffee thermals from brewing area to coffee station as needed. Stock cups, lids, straws, coffee mixers and milk/cream on coffee island. Fill and maintain cappuccino machine. Keep entire coffee area clean. Perform the following physical behaviors continuously throughout their shift: walking, standing, handling, reaching horizontally, reaching above the shoulder, and grasping firmly. Perform the following physical behaviors frequently during their shift: bending, stooping, squatting, pushing coffee cart. Perform the following physical behaviors occasionally during their shift: climbing step ladder in stock room. Frequently lift up to 18 lbs. Occasionally carry up to 20 lbs., 30-40 feet. Frequently carry minimum weights. Retrieve cardboard boxes of coffee bags from stock room and carry to coffee station. Use sharp appliance to open seal on taped cardboard boxes. Use cutter to rip open coffee bags. Take out trash. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
Additional Essential Job Duties
Complete indoor housekeeping functions including cleaning, dusting, mopping and emptying trash in all areas of the store. Work with a variety of cleaning supplies and chemicals. Some housekeeping functions will require the use of a ladder. Complete outdoor housekeeping functions including cleaning, power washing, sweeping, picking up and emptying trash, and keeping sidewalks/parking lot safe. Work with a variety of cleaning supplies and chemicals, salt, spill absorbents, etc. Stock shelves with products and supplies to ensure in stock conditions at all times including dry storage, deli area, refrigerated/freezer items and grocery items. Work in cold box and/or freezer for extended periods of time in temperatures around or below freezing. Stack, lift, move, and empty filled crates. Use a ladder when stocking higher shelves. Responsible for taking out trash. Operate trash and/or cardboard compactor. Must be able to adapt to abrupt temperature changes when moving from one environment to another. Must be able to perform other duties as assigned by management. Lead by example by acting safely at all times and prevent others around you from acting in an unsafe manner. Use appropriate personal protective equipment as required. Follow current safety standards. Ensure safe working conditions by maintaining a clean, organized store in accordance to standards.
Work Oven Station - Other Job Duties
Refill all food station items, including cheeses, meats, bagels, muffins, etc. Assemble food product and place items on a tray. Place food product in a pre-heated oven; remove food product when finished and build to completion. Place food product in appropriate container and bring completed product to register station under warmers. Follow proper coding procedures. Check expiration codes and inspect all items once during shift. Pull expired items, document and discard. Keep work oven area stocked by moving product from freezer and/or cold box to the work station. Perform the following physical behaviors continuously throughout their shift: walking, standing, handling, reaching horizontally, reaching above shoulder and grasping firmly. Perform the following physical behaviors frequently during their shift: pushing buttons. Perform the following physical behaviors occasionally during their shift: bending, stooping, squatting, climbing and balancing on step ladder and reaching below the waist. Constantly lift weights up to 10 lbs. Frequently lift weights of up to 12.5 lbs. Frequently carry weights of up 12.5 lbs within a 40 ft distance. Retrieve boxes of materials from stock room. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
Food Service - Other Job Duties
Follow proper coding procedures. Check expiration codes and inspect all items once during shift. Pull expired items, document and discard. Inspect all food items in deli to ensure the proper temperature and freshness. Maintain the quality of all food items. Adhere to all Wawa safety standards. Check computer for orders and begin filling by making food according to customer specifications and requests. Wrap and ladle food orders. Hand orders to customers for purchase at register. Work with a variety of kitchen utensils and equipment including knives, slicer, ovens, steam tables, etc. Retrieve perishable items from refrigerator/freezer for replenishment and stocking. Slice lunch meat and cheese using deli slicer. Perform general housekeeping, including dish washing and sweeping, etc. Perform the following physical behaviors continuously throughout their shift: walking, standing, handling, reaching horizontally, grasping firmly and pushing buttons. Perform the following physical behaviors frequently during their shift: bending stooping, squatting, pulling drawers and reaching below the waist. Perform the following physical behaviors occasionally during their shift: climbing and balancing on step ladder, crouching, kneeling, pushing and reaching above the shoulder Occasionally lift weights up to 35 lbs. Continuously lift weights of up to 10 lbs. Occasionally carry weights of up 35 lbs within a 40 ft distance. Retrieve items from back stock room, carrying out to main floor. Clean spills. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
Other Job Duties for all Fuel Stores outside of NJ
Perform a daily check by manually inspecting of nozzles, hoses, vapor recovery, spill bucket and other components in the fuel court to ensure safe working conditions. Log information. Perform a weekly test of pumps to ensure proper fuel flow. Pump gas into a container and use a stop watch simultaneously to calculate the speed of flow. Perform a weekly check of the hazardous waste drum to ensure proper conditions. Place phone call for replacement of hazardous waste drum as needed. Log information. Wipe down the fuel area (pumps, trash, valets) with cleaning chemicals. Restock all fuel area supplies and products. Replace receipt paper and ensure that credit card payment area has not been tampered with. Log the credit card check daily via computer. Inspect and wipe down the air pump with cleaning chemicals. Maintain the Fuel and Hazmat closet. Clear oil and gas spills in accordance with all safety standards. Properly dispose of hazardous material and document clean up in gasoline compliance binder when applicable.
- Customer service oriented
- Strong interpersonal skills
- Effective communication skills
- Ability to multi-task
- Leadership experience in a fast paced retail, food service, or fuel environment
- High School Diploma or equivalent preferred (additional coursework, training, or certification will be required)
- Experience, skills and abilities consistent with the Wawa Core Competencies
- Reliable transportation
- Availability to work all shifts, holidays and weekends, based on business needs
- Must be able to perform the essential functions of this job with or without a reasonable accommodation
- Ability to learn and utilize the stores computer applications
- Must be at least 18 years old to be considered for this position
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These statements are not an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.
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