Investigator
CONSUMER AFFAIRS - New York, NY

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As the first municipal consumer protection agency in the country, the New York City Department of Consumer Affairs (DCA) has ensured that businesses and consumers benefit from a fair and vibrant marketplace for over 40 years. Today, DCA regulates 55 industries and licenses and inspects almost 80,000 businesses throughout the five boroughs. The Department enforces the City’s landmark Consumer Protection Law and related City and State laws; mediates thousands of consumer complaints; and prosecutes law-breaking businesses through our Administrative Tribunal.

DCA is committed to educating, empowering and protecting consumers; holding businesses to high standards of marketplace behavior; and achieving excellence in the delivery of innovative agency programs and services. As a small agency with a big mission, every staff member at DCA plays a critical role in ensuring success.

Effective April 1, 2014, under New York City’s Earned Sick Time Act, most employers in New York City will be required to give their employees sick leave. DCA is charged with enforcement of this law.

The Paid Sick Leave Division (PSLD) will educate employees and employers about the law; work with stakeholders throughout the City to ensure compliance; investigate and mediate complaints filed by employees; develop systematic reviews and audits of businesses to ensure that businesses comply with the law and prosecute businesses that do not comply with the law in the Department’s administrative tribunal. PSLD will serve as a resource for businesses that need information or assistance in order to comply and for workers who want to better understand their rights.

DCA is seeking a strong leader to serve as an Investigator for the PSLD. Responsibilities include, but are not limited to:
• Intake of employee complaints;
• Identifying relevant issues and facts;
• Gathering documents and/or evidence for case review;
• Drafting correspondence and conducting phone interviews;
• Performing follow up investigations which include employee and employer interviews, record review, and data processing;
• Evaluating factual evidence and applying the paid sick leave law to factual situations;
• Maintaining records on the PSLD database and performing data entry using the system;
• Providing written reports and recommendations;
• Providing authoritative interpretation of complex problems;
• Providing technical assistance and training to subordinate staff in techniques of program implementation and management;
• Conducting research and field work;
• Collecting and analyzing evidence for agency hearings;
• Appearing at Department hearings as necessary;
• Engaging in special assignments;
• Providing technical assistance to employers and conducting outreach;
• Drafting written documents as directed.

Minimum Qual Requirements

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

• Proficiency in Microsoft Office, major Internet search engines and databases; ability and aptitude to quickly learn new computer programs and technology;
• Experience in conducting field investigations;
• Experience interviewing employees and employers at the place of business;
• Experience and aptitude with public and private database research utilizing multiple investigative research techniques and resources;
• Ability to read and understand laws and rules analyze and document an issue, and present findings and recommendations;
• Experience in handling multiple assignments with competing deadlines with a high degree of detail and accuracy;
• Resourceful, independent self starter with effective organizational techniques;
• Strong verbal and written communication skills;
• Multilingual preferred; preference given to candidates with proficiency in Cantonese, Korean, Mandarin and South-Asian languages such as Bengali, Urdu, etc.

To Apply

Click "Apply now" button.

A RESUME AND COVER LETTER ARE REQUIRED.
PLEASE INDICATE IN YOUR COVER LETTER HOW YOU HEARD ABOUT THIS POSITION.
INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED.
NO PHONE CALLS, FAXES, E-MAILS OR PERSONAL INQUIRIES PERMITTED.
NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.

Hours/Shift

35-hour Work Week; Flexible Hours

Work Location

42 Broadway, New York, N.Y.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

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