Your job is to understand the daily activities of our development teams and constantly think about ways to make them more efficient within the space of JIRA and Confluence. You will:
Maintain and provide support for our JIRA and Confluence instances
Create and maintain our JIRA projects, workflows, screens, fields, permissions, etc.
Identify and help design integration points between JIRA, Confluence, and other systems at Guidewire
Identify 3rd party plugins and keeping eyes open for ways they can help the organization
Coordinate and perform upgrades of JIRA and Confluence
Monitor, prioritize, and resolve questions and service requests from our users
Provide training and documentation as needed
Serve as the JIRA and Confluence technical resource for project teams wanting to make changes in JIRA or Confluence
There are opportunities for growth in the JIRA/Confluence space, administration of other systems, project management, and other leadership roles.
The ideal candidate
BA/BS in Engineering, Business, Organizational, or related field. (In lieu of degree, 3 years relevant work experience).
3 to 5 years in the tech industry
Strong spoken and written English language skills
Solid communication skills, especially conveying complex information in an understandable manner
Ability to write easy to understand user documentation
Time management skills
Excellent problem solving skills, particularly with regard to anticipating and solving problems, issues, or concerns before they occur or become critical
Ability to establish and grow strong relationships with internal customers
Able to work effectively both alone and in team/cooperative efforts
Ability to maintain level of neutrality while providing feedback and guidance to new processes and procedures
Ability to act and think strategically
Basic SQL experience
Experience with Windows and Mac/Linux as desktops
Comfortable managing processes, files and packages in Linux/Unix
Scrum, Kanban, or Agile experience preferred
Confluence experience preferred
Experience troubleshooting web browser experiences: Internet Explorer, Google Chrome, Mozilla Firefox preferred
Experience with Linux and Windows as an administrator preferred
Guidewire develops and implements market-leading insurance software solutions. Serving the second-largest financial services industry in the...