Japanese Speaking Front Desk Agent Full Time Aulani
Walt Disney Parks & Resorts Careers - Kapolei, HI

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Responsible for greeting guests, checking them in and out of hotel rooms; Assist guests and enhance their stay through providing information regarding Resort services & activities and surrounding areas as needed.

Responsibilities
  • Assist guests during check-in and check-out, phone interaction, and face-to-face interaction
  • Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast
  • Strong computer skills and knowledge is required
  • Must feel comfortable handling large amounts of money and possesses a high-level of integrity
  • Ability to reflect a professional image while maintaining guest privacy
  • Must stay calm in highly stressful situations and be knowledgeable of emergency procedures
  • Stationed at Front Desk to check-in guests and process all transactions regarding forms of payment (cash, credit cards, foreign currency, vouchers, etc.)

    Also includes additional roles as:
  • Runner- Runs deliveries to guest rooms as needed
  • Room Assigner- Assign rooms to guests and make adjustments as needed to ensure guests requests are met for room preferences (will be hired as a separate role)
  • Arrival Staff- Greet guests under Porte couch ere and complete lobby check-in
  • 3rd shift positions- process point of sale transactions, Breaker and Room Assigner- provides coverage for GY cashier, PBX/phones


  • Basic Qualifications
  • Previous cash handling experience
  • Previous computer experience
  • Ability to perform in a fast-paced and sometimes stressful working environment
  • Ability to multi task
  • Ability to confidently utilize service recovery methods
  • Enthusiastic about interacting and helping guests
  • Receptive to special requests
  • Willing to follow instructions and take direction
  • You must be at least 18 years of age to be considered for this role

    Availability Requirements:
  • Training Availability: 2-3 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training
  • Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
  • This role is Part Time and requires full availability for three (3) days per week, including nights and holidays.

    Preferred Qualifications
  • Knowledge of Japanese language is highly preferred
  • Knowledge of Hawaiian language preferred
  • Previous work experience in a Hotel/Front Desk environment
  • Previous experience in a high volume, fast paced office type environment
  • Previous experience in a hospitality or tourism related role on the Hawaiian Islands preferred
  • Previous Leadership experience
  • Full availability for any shift seven (7)) days per week, including nights and holidays is preferred.

    Additional Information
    SCHEDULE AVAILABILTY
    Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Must be flexible and able to work a variety of shifts including days, nights, weekends, holidays and special events.

    SUBMITTING YOUR APPLICATION
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    IMPORTANT:
    You may only apply once in a six-month period. If you have applied within the last six months, please log in to your account to view your current application status.

    Keyword: AULANI CASTING