Production / Application Support
Location: Foster City, CA
Duration : 6 Months (Fulltime conversion)
4 years experience in Production support working in a globally
Good experience with ITIL, BMC Remedy and ticketing workflows distributed team
Graduate Level University Degree in Engineering or equivalent in Computer Science or related stream.
At least 5 plus years experience with J ava, J2EE, SOAP, Perl
Should have worked atleast 3 year on WebSphere, WSAD, C++
Should have worked atleast 3 year on framework , I IS, IBM-IHSweb server
Sr. Level various file transfer protocols like F TP, SFTP, Connect Direct.
Should have working knowledge and experience with UNIX and Windows OS
Database Experience with advanced SQL Skills knowledge is an added advantage
Responsible for providing 24X7 Application Support across
Responsible for applying code and operation break multiple visa applications. fixes and other proactive maintenance activities to keep the services up and Responsible for evaluating the Issues reported by internal clients and running. Responsible for managing the members and providing ongoing solutions Will be responsible for performance and tuning of several applications. Managing the service and ticket SLAs and managing the workflow to achieve the Determine configuration and operational requirements for SLAs. Decision Making Participate in the Design test creation and test plan development team decision making of success or failure of applications systems to be deployed in Execute Assess risk associated to control and policy exceptions §production decisive action to preserve and maintain service availability, performance, Participate and determine root cause for integrity, capacity and security. Implement new processes service failure and support escalation
sologig - 18 months ago