Journey Ambassador
Waldorf Astoria Hotels & Resorts - Phoenix, AZ

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Journey Ambassador (
Job Number: FRO013J0 )
Work Locations : Arizona Biltmore Resort
2400 E Missouri Ave
Phoenix 85016

From arrival to departure, the Journey Ambassador manages our guests experience at the hotel. Their main focus is to engage every guest in conversation and recognition, as well as to be fully empowered to resolve any guest issue immediately. This individual will promote the hotel by demonstration high level of positive attitude and energy to serve our guests and share our Founder's message.

What will it be like to work for this Hilton Worldwide Brand?

What began with the world's most iconic hotel is now the world's most iconic portfolio of hotels. In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as the rich legacy of Waldorf Astoria. Simply stated, Waldorf Astoria embodies timeless elegance.

We are bringing that legacy to life every day, with fresh, modern expressions of the essence of Waldorf Astoria. We are providing guests the exceptional environments and the personalized attention that are the source of those unforgettable moments that create a singular experience.

Waldorf Astoria Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit

If you understand the value of providing guests with an exceptional environment and personalized attention, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts.

What will I be doing?

As a Journey Ambassador, you would be responsible for greeting guests and providing various types of assistance to guests during their stays in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
  • Greet and assist guests with directions and information

  • Respond to guest questions in a timely, friendly and efficient manner with accurate and appropriate information

  • Ensure knowledge of hotel and local information including, but not limited to directions, hours of outlet operation, hotel services, transportation and travel arrangements, events, reservations, etc.

  • Field, respond to and resolve guest concerns, issues and complaints

  • Run errands for guests, as needed, including, but not limited to ticket pick-up, laundry pick-up and delivery, etc.

  • Retrieve messages, mail, small packages and facsimiles for guests, as requested

  • Maintain appearance of hotel lobby to include, but not limited to, removing trash, organizing furniture, etc.

What are we looking for?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

H Hospitality - We're passionate about delivering exceptional guest experiences.

I Integrity - We do the right thing, all the time.

L Leadership - We're leaders in our industry and in our communities.

T Teamwork - We're team players in everything we do.

O Ownership - We're the owners of our actions and decisions.

N Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:
  • Living the Values

  • Quality

  • Productivity

  • Dependability

  • Customer Focus

  • Teamwork

  • Adaptability

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton WorldwideƆs Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.


Job : Front Office
Schedule : Full-time
Brand : Waldorf Astoria Hotels & Resorts
Shift : Full Availability
Job Level : Team Member

Hilton - 22 months ago - save job