IT Engineer
RichRelevance - San Francisco, CA

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RichRelevance powers personalized shopping experiences for the world’s largest and most innovative retail brands, including Walmart, Sears, Target and others. Founded and led by the e-commerce expert who helped pioneer personalization at, RichRelevance helps retailers increase sales and customer engagement by recommending the most relevant products to consumers regardless of the channel they are shopping. RichRelevance has delivered more than $5.5 billion in attributable sales for its retail clients to date, and is accelerating these results with the introduction of a new form of digital advertising called Shopping Media which allows manufacturers to engage shoppers where it matters most -- in the digital aisles on the largest retail sites in world. RichRelevance’s Shopping Media platform is a unique retail advertising platform that supports brand- and performance-based campaigns to provide advertisers the opportunity to target consumers as they shop large multichannel retailers such as Target, Sears and Home Depot. RichRelevance is headquartered in San Francisco, with offices in New York, Seattle, Boston, and London, and has been twice recognized as one of the “Best Places to Work” in the Bay Area. For more information, please visit

Primary Responsibilities:
Principle: 100% customer satisfaction!

Administration and monitoring of a diverse breadth of systems worldwide.

Systems updates and maintenance.

“Rack, Stack and Build” new systems; build and install base systems, manage power and racks at datacenters.

Software release/deployment (RPM, Puppet, etc).

Asset/System Inventory.

Troubleshooting/support of a large web presence in 8 datacenters worldwide.

Java application support.

R&D; test new technology and recommend architecture and software solutions.

Working with Fortune 500/1000 companies.

Participate to 24/7 on-call rotation.

5% travel – may include International Travel.

This position will specifically be responsible for:
Build and deploy linux servers to any of our data centers worldwide.

Network and firewall administration; build local networks, manage vpn’s, etc.

Assist with nagios administration; maintain and update, create custom checks, etc.

Maintain a detailed inventory of assets.

Assist with supporting internal and external customers on a variety of issues and projects.

Our ideal candidate will have the following skills and capabilities:

BS/MS in CS or Engineering discipline or equivalent experience.

Linux administration (Centos 5+).

Systems build and deploy (pxe).

Systems and network security.

3-5 years production internet SaaS systems administration.

Scripting utilizing BASH, PHP, Ruby and Python.

Basic SQL.

Firewalls and VPN configuration/administration.

Experience with load balancing (HAProxy a plus).

Nagios administration, creating custom monitoring checks.

Experience supporting Java applications.

Familiarity with storage solutions including Direct attached, JBOD and RAID.

Hadoop and/or PostGres experience is a plus!

Experience with Atlassian products also a plus.

Team player—it’s a small team, and when needed at 1:00 AM, we work it together.

Great communicator—we act as a team, we celebrate successes together and we brainstorm our way together through challenges.

RichRelevance is an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

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