Jr Network Integrator
Telmate LLC. - San Francisco, CA

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This is a great position for anyone who loves hardware and software and wants to apply their skills to find unique solutions each and every day You will work sidebyside with our senior developers and interface with our customers You’ll hack hardware as we develop new ideas and cutting edge features Are you the computer guy with your friends family school church etc Can you pick up any mobile phone and can figure out your way around it easily and quickly Do you fix a lot of software and hardware issues everywhere you go love it Do you have great customer service skills on the phone Can you troubleshoot over the phone If so then this position is for you You will be the second tier of our technical support team assisting our tierone techs with more difficult troubleshooting You will also assist with new installs inhouse networking and hardware and work with partner’s ticket systems to report trouble Available Shifts 11am – 7pm MF 6am – 3pm MF LOCATION San Francisco (2 Blocks from Embarcadero BART) COMPENSATION Salary (DOE) Paid healthcare dental and vision 401k Catered Lunches and Breakfast and Desserts three times a week Weekly inhouse Massage Offsite teaming events Snacks and Drinks RESPONSIBILITIES First point of contact for networking issues at customer facilities Customer networking installations and upgrades Configure T1 and DSL routers at customers location Configure VPN routers and firewalls Debug T1 Ethernet and VOIP networking issues Debug computer peripheral and networking hardware Manage equipment inventory manage planned hardware needs Kiosk Administration installing configuring and debugging kiosk OS on kiosk QUALIFICATIONS REQUIREMENTS Availability to work on afterhours rotation At minimum some exposure or working knowledge of Unix IP networking Cisco configuration experience helpful Familiarity with Linux from the command prompt Experience setting up and troubleshooting for OS X iOSbased Excellent phone communication skills with the ability to debug and setup over the phone Must have good teaching and coaching skills and be patient Professional attitude and demeanor Ability to document diverse network configurations Ability to track and solve reliability issues Highly developed verbal and written communications OUR COMPANY Telmate is the industry leader in providing unified communication video conferencing video messaging SMS online games social networking academic advancement and more We have offices in California and Oregon and bring advanced endtoend solutions to government facilities of all sizes with nearly 200 installations across 40 states and 2 Canadian provinces With a client footprint across the US and Canada over 5 million users benefited from our product in 2011 and we have been growing by 40 every year for the last six years Our products and services are at a point where other companies cant compete with us in technology and cost More importantly our product offering provides a huge social value and helps keep friends and families connected network integration linux unix T1 DSL router vpn firewall