Jr. Application Support Analyst
Pulsepoint - New York, NY

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Company Overview:

PulsePoint is a recognized industry leader in providing digital marketing solutions that advertisers, agencies and web publishers use to reach and target their audiences more effectively. The company solves the problem marketers have in creating an engaging, relevant, timely and measurable advertising experience across different ad unit types, ad delivery platforms and digital/mobile devices. PulsePoint’s integrated product and technology suite includes a #1 ranked ad exchange and real-time bidding (RTB) platform; social media solutions through their owned and operated websites and a global network of 500,000 citizen journalists that curate unique content and amplify a marketers engagement; audience targeting solutions and analytics which drive smarter ad impressions at scale; and a centralized email marketing suppression solution. PulsePoint is privately-owned and based in New York City, with offices throughout the U.S. and London.

Essential Duties and Responsibilities:
  • Functions as a focal point between system users, software developers, and operators by blending technical knowledge with business best practices
  • Participate as part of the client service team to ensure an excellent client experience in a fast-paced environment
  • Provide efficient and effective resolution to internal/external client created cases.
  • Diagnose problems within proprietary enterprise platforms
  • Assist in the release and deployment of product updates
  • Participate in a rotating evening/weekend shift
Requirements
  • 2+ years of progressively responsible technical experience in customer support
  • 2+ years experience with enterprise application support
  • Excellent Diagnostic and Problem Solving Skills
  • Experience working in Unix/Linux and Windows environments
  • Experience remotely diagnosing networked computer systems.
  • Able to work in a team-focused, fast-paced environment
  • Demonstrated creative problem-solving skills
  • Excellent oral and written communication skills, good customer interaction skills are a must
The following items are a plus
  • Bachelors in Computer Science or degree in a related technical field
  • Basic networking skills, an understanding of firewalls and network infrastructures a plus.
  • 1+ years experience querying and using relational databases
  • Comfortable reading and diagnosing error messages and stack traces

PulsePoint - 15 months ago - save job - block
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About this company
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We help brands engage the right consumers at scale by fusing the science of programmatic distribution with the art of content...