Jr. Application Support
Design Strategy Corporation - King of Prussia, PA

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Our direct client is looking for a Jr. Application/Developer Support candidate to provide helpdesk support for their Sun Model around the globe/shift team. Domain / Technical : Knowledge and/or experience of the financial services industry Prior experience in application support Technical competency in the following: - Good understanding of OOP and RDBMS concepts Proficiency in at least 1 database (Oracle, Sybase, SQL Server) - Minimum 1 year working experience with Unix and its standard commands - Basic knowledge of DataStage TX (desirable) Experience and ability to perform technical analysis, identify impacts (functional/technical) Experience of working with applications with many interfaces to other applications Primary purpose of the job is to: Ensure day-to-day quality of service of live applications to end-users by : - Owning the « KOP » shift for above applications and their users - Resolving incidents - Answering user requests - Monitoring production environments - Developing a good understanding of the existing applications (functional and technical) - Ensure daily communication & transition with teams from other time zones - Contribute to the setup and the harmonization of SD practices of across other AFS France Service Delivery, and eventually across the globe: Process, Tools, Efficiency, communication Current Team is deployed between Chennai (India), Lisbon (Portugal) and Paris (France). This position implies - In short term: On Call Duties, to cover for eventual incident that may occur between Saturday 10:00 AM (cet) & Sunday midnight - In long Term: Setup real Follow The Sun model (24h / 7D) with Shift ower between Chennai Lisborn (Paris in backup) - KOP Key Responsibilities : Helpdesk Understand the application landscape, develop expertise of the applications and understand the various interfaces involved Answer user requests and manage incidents , including target days Define new practices/processes when needed; Write new procedures and ensure their collective ownership. Contribute to checking & validation of production changes and application restart Ensure daily communication & transition with Paris team Team Management Ability to teach new team members on the helpdesk job Work in international context with different cultures Incident Management Manage incidents according to Service Delivery ITIL Standards , and in coordination with other teams, including production teams. Re-instate services as soon as possible whenever an incident occurs Service Level Management Monitor environments and KPIs Suggest changes, improvements so as to continuously improve global level of service Analyze and validate changes onto production, thourgh the Service Transition Acceptance process Problem Management Identify recurring Issues and service Request and define action plans to reduce them Continuity Management Ensure Continuity and rehearsal of application disaster recovery plans
Required Skills:

Helpdesk Support,
Financial Services,
UNIX Commands

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