Jr.Specialist in helpdesk,Microsoft LYNC, Windows RDC,Cisco Jabber,
Knowledge Builders Inc - Albany, NY

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Knowledge Builders Inc. Is currently recruiting for the following position. If this sounds like your or someone you know please forward a copy of your resume ASAP so we can discuss this opportunity in More detail. Please remember to make sure you have all the Facts on these new and exciting opportunities.

Position Specialist-Junior Location Albany, NY Duration 24 months MANDATORY SKILLS NEEDED 24 months experience providing Level 1 IT telephone technical support working at an enterprise level Help Desk that serves at least 500 users. 24 months experiencing using a Help Desk ticket tracking system such as Service Now in an enterprise environment that serves at least 500 users. 24 months experience supporting Windows XP or Windows 7 clients in an enterprise LAN (including wireless) environment that serves at least 500 users. 24 months experience supporting Office 2007 products (Word, PowerPoint, Excel, Access, Outlook) or higher in an enterprise environment that serves at least 500 users.

24 months experience using Password Reset utilities such as Active Directory, Site Minder Oracle in an enterprise environment that serves at least 500 users. 24 months experience using remote control products such as Microsoft LYNC, Windows RDC or Cisco Jabber to resolve customer problems in an enterprise environment that serves at least 500 users. 24 months experience providing Level 1 IT telephone technical support for desktop hardware, network printers, and scanning devices in an enterprise environment that serves at least 500 users. 24 months experience providing Incident Management support in an enterprise environment that serves at least 500 users.

Providing status updates to customers, coordinating with technical support teams to ensure that progress is being made on resolving issues. If u or someone you know meets the above requirement please forward contact information to Sunil at sunilbknowledgebuildersinc.com sunilbknowledgebuildersinc.com or feel free to call at 518-412-4462 or 636-465-6709 (Sunil) for more detail. We look forward to hearing from you and helping you find your next opportunity Experience providing Level 1 IT telephone technical support working at an enterprise level Help Desk that serves at least 500 users,Active Directory, Site Minder & Oracle,Microsoft LYNC, Windows RDC

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