This is an entry level, IT Help Desk postion.
Primary point of contact for IT support issues for IAC businesses.
Answer support calls and e-mails, interpret problems, and provide technical support until completion
Provide problem/resolution documentation for future reference and management reporting.
Answer questions, applying knowledge of computer software, hardware, and procedures.
Coordinate with other Information Technology resources to ensure that problems are resolved in a timely and efficient manner.
Maintain the accurate collection of software and hardware inventory stored and deployed.
Work on special projects / applications as assigned by manager.
Keep track of and make sure that all tickets in Help Desk ticketing system are routed accordingly and proper problem resolution is written in.
Ability to be part of an on call rotation (24x7x365).
1-3 years of customer support and IT experience.
Strong customer service skills, both telephone and email, with excellent written and oral communication skills.
Capable of presenting complex technical information to non-technical audiences.
Ability to respond quickly, competently and patiently to internal staff. Individual must be able to gather information, evaluate options and offer good working solutions.
An understanding of the overall systems environment, system maintenance, workstation support, Internet connectivity and security services, as well as the standard desktop software in use.
The incumbent should show a strong willingness to learn new technologies.
Interest in or knowledge of application and/or website development a plus but not required.
SOFTWARE / HARDWARE
Candidate should have vast knowledge of industry standard software and hardware including:
MS Windows XP / 7, MS Office 2007/2010, Various Adobe products (Acrobat, CS), Basic Networking, DHCP, DNS, MAC proficient
Knowledge Lenovo / Mac laptops and Dell / iMac Desktop hardware.
Basic knowledge of MS Exchange and Active Directory Services.
CCNA, A+, and/or Microsoft Certifications a plus
Associate's degree in a computer-related field as well as significant hands-on experience with computers and customer support.
For more information about IAC please visit www.iac.com.
IAC - 13 months ago