Junior NOC Technician
SAVVIS Inc. - Washington, DC

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Responsibilities:
Analyst will be responsible for monitoring server and network based systems using multiple Enterprise Monitoring tools.

Document alerts and response to such alerts within various ticketing systems.

Analyst must be able to work independently to identify system, application, hardware, or network issues and troubleshoot/escalate accordingly.

Analyst must be also able to work within a global team environment.

Analyst must display knowledge of hardware and data center technologies.

Maintain documentation and procedures.

Suggest improvements to current procedures and other work tools to improve efficiency as needed.

Ensure all documented processes, procedures, and SLA’s are adhered to.

Update and maintain shift turnover.

Monitor ticket queues in various ticketing systems and complete tasks required to maintain service levels and availability.

Monitor batch jobs using multiple scheduling environments.

Requirements:
1 year working in a 7x24x365 fast-paced Operations Center/Data Center supporting multiple clients with the ability to work a flexible schedule.

Basic Windows, UNIX/LINUX, Network and AS400 skills.

Knowledge of Active Directory and the ability to create AD accounts.

Understanding of WAN circuit outages and the ability to communicate with telecommunications firms to diagnose circuit issues.

Understanding of system backup technologies and well as tape library systems.

Experience with job scheduling (Autosys and Tivoli JSC).

Ability to discuss on-going issues internally with fellow employees as well as with clients.

Experience with network, application, system troubleshooting, monitoring tools, and responding to alerts, and escalation processes and procedures.

Excellent organizational skills. Needs to be independent while working on a team in a global environment.

Excellent written and verbal communication skills.

Excellent interpersonal skills with the ability to interact professionally with all levels within the organization..

Ability to occasionally lift and move equipment 50+ lbs

Required Skills

Required Experience

SAVVIS Inc. - 18 months ago - save job - block