Junior Network Administrator
Works under supervision, generally as the second level of
service the end user will interface with.
Responsible for everyday repairs, configurations of equipment, and the
loading of applications. Assists in maintaining
the inventory of equipment. Interfaces
closely with the end user/client either face-to-face, telephonically, or via
email. Performs equipment swaps at
client sites to ensure client equipment is functioning properly, performs
various post-repair activities, and performs other duties as assigned.
Essential Duties and
•Customer Service – Interfaces with end user/clients
regarding all equipment problems.
•Ensures client is satisfied with all levels of services
•Repairs, troubleshoots, and configures routine and/or
simple PC or network-related problems.
•Makes recommendations for desktop environment in order to
keep up with changing technology.
•May participate in development of information technology
and infrastructure projects.
•May conduct training programs designed to educate an
organization’s computer users about basic and specialized applications.
•Performs various post-repair activities.
•Performs other duties as assigned.
•Detailed documentation of procedures, tasks and work logs
•Excellent customer relations and interpersonal skills
•Must demonstrate a proven ability to communicate
effectively in written and verbal form with all levels of staff and
•Must have ability to troubleshoot and diagnose PC
Hardware/Software problems and problems with equipment (e.g., cables,
terminals, keyboards, etc…) and possess good mechanical/electrical
ability. Able to identify source of
•Able to lift and carry terminals, printer, and other
equipment required by the position.
•Knowledge of peripheral equipment installation techniques
and principles. Knowledge of basic
mechanical repair principles.
•Skilled at utilizing basic hand tools; questioning client
to determine source of equipment malfunctions; and completing paperwork
required by the position. Must follow
safety guidelines for installation and repair.
•Must be able to communicate orally with technical and
non-technical personnel; able to follow oral and written instructions; and
possess the ability to read and interpret documents such as safety rules,
operating and maintenance instructions, and procedure manuals. Able to write
routine reports and correspondence.
•Able to speak effectively before groups of customers or
employees of organization.
•Must be able to think logically and analytically and make
decisions based on good judgment.
•High school diploma plus two to four years of experience,
or some college in computer science major.
•Experience working with PCs, in a formal business
•Working knowledge of networks, PC related hardware/software
(Windows 95/NT/2000) and PC maintenance desirable. Certification is preferred.
•A+, N+ and One Advance Technology Certification required
Pittsburgh Career Connector - 11 months ago