Junior Network Admin
LANtek Computer Service - Pittsburgh, PA

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Junior Network Administrator

Works under supervision, generally as the second level of

service the end user will interface with.

Responsible for everyday repairs, configurations of equipment, and the

loading of applications. Assists in maintaining

the inventory of equipment. Interfaces

closely with the end user/client either face-to-face, telephonically, or via

email. Performs equipment swaps at

client sites to ensure client equipment is functioning properly, performs

various post-repair activities, and performs other duties as assigned.

Essential Duties and

Responsibilities:

•Customer Service – Interfaces with end user/clients

regarding all equipment problems.

•Ensures client is satisfied with all levels of services

provided.

•Repairs, troubleshoots, and configures routine and/or

simple PC or network-related problems.

•Makes recommendations for desktop environment in order to

keep up with changing technology.

•May participate in development of information technology

and infrastructure projects.

•May conduct training programs designed to educate an

organization’s computer users about basic and specialized applications.

•Performs various post-repair activities.

•Performs other duties as assigned.

•Detailed documentation of procedures, tasks and work logs

•Excellent customer relations and interpersonal skills

Qualifications:

•Must demonstrate a proven ability to communicate

effectively in written and verbal form with all levels of staff and

management.

•Must have ability to troubleshoot and diagnose PC

Hardware/Software problems and problems with equipment (e.g., cables,

terminals, keyboards, etc…) and possess good mechanical/electrical

ability. Able to identify source of

equipment malfunctions.

•Able to lift and carry terminals, printer, and other

equipment required by the position.

•Knowledge of peripheral equipment installation techniques

and principles. Knowledge of basic

mechanical repair principles.

•Skilled at utilizing basic hand tools; questioning client

to determine source of equipment malfunctions; and completing paperwork

required by the position. Must follow

safety guidelines for installation and repair.

•Must be able to communicate orally with technical and

non-technical personnel; able to follow oral and written instructions; and

possess the ability to read and interpret documents such as safety rules,

operating and maintenance instructions, and procedure manuals. Able to write

routine reports and correspondence.

•Able to speak effectively before groups of customers or

employees of organization.

•Must be able to think logically and analytically and make

decisions based on good judgment.

Education/Experience:

•High school diploma plus two to four years of experience,

or some college in computer science major.

•Experience working with PCs, in a formal business

environment.

•Working knowledge of networks, PC related hardware/software

(Windows 95/NT/2000) and PC maintenance desirable. Certification is preferred.

•A+, N+ and One Advance Technology Certification required