Junior Script Writer
TouchCommerce, Inc. - Agoura Hills, CA

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Job Title: Junior Scriptwriter

Location: Agoura Hills, CA

Reports To: Director, Training & Development

Position Summary:

Summary

As the Interactive Script Writer, you will work with a multi-disciplinary team including clients and internal training team to develop the chat sales scripts for all our client executions with a keen eye toward interaction rate, sales conversion and the development of best practices across verticals.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
  • Develop and optimize project scripts for launches and Script Maintenance.
  • Partner and collaborate with Account Managers, Optimization & Analytics Team, and Clients to ensure scripts have the appropriate information.
  • Schedule as needed time with Mentors to improve sales scripts
  • Attend initial training sessions for each new client to ensure scripts have the appropriate information.
  • Act as point person when new clients launch, fine-tune scripts in real time during launch phase and attend launch call.
  • Continually improve script by testing words or phrases to increase sales results.
  • Present and sell ideas to Director of T&D for testing and producing results.
  • Develop and optimize Automated Openers in partnership with Account Manager and/or Analytics.
  • Attend client calibrations to ensure optimization of script is captured and executed.
  • Manage Script Help Ticket request process: JIRA
Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Bachelor’s degree or equivalent work experience; 3-5 years experience in the field of writing, concentrated time in eCommerce a plus, writing sales content for websites or direct mail publications a plus.

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