Are you a budding genius looking for the right place to make your mark?
Are you passionate about improving the way things are done?
Do you like chocolate, beer, ice cream and / or not wearing "real work clothes"?
Then this may be the role for you!
We're looking for a self-starter who can work autonomously and has a strong passion for helping others. In this role you'll support users around the organisation, assist with projects, and learn about the business in the best possible place. This position offers potential for advancement into a more senior role or into other groups at Atlassian.
Systems Administration is a small, global, enthusiastic team with a goal of enabling other teams at Atlassian to do awesome things by creating, supporting and improving our systems and infrastructure. The majority of the team is based in Sydney, with members in San Francisco and Amsterdam.
What You'll Do
Desktop support of both technical and non technical users (e.g. software developers, support, marketing)
Identify areas for process improvement and develop automated solutions
Train users and find better methods of interaction with these users
Carry out routine procedures (e.g. user management across multiple applications)
Assist with projects involving our critical production infrastructure and networks
Manage information in our wiki
Document key procedures and maintain documentation according to standards
Support our VOIP and Video Conferencing systems
A passion for helping others and the attitude to match
The ability to self-start and work well without supervision
The ability to analyse requests, prioritise them and keep users adequately informed
Experience identifying issues, diagnosing, and carrying them through to resolution
Knowledge of Windows, Apple and Linux operating systems and applications
Experience with PC and Apple hardware
Ability to create and edit documentation to a standard, including documentation written by others
Ability to take in a massive amount of new information in a short time
A passion for process improvement, and the ability to identify areas for efficiency gains
Additional Preferred Skills and Experience
Information management skills, such as organising a company wiki
Foundation in scripting/programming
Familiarity with inventory management systems
Knowledge of *nix desktop systems and applications
Knowledge of networking hardware (Cisco), software and protocols (IP, DNS, DHCP, etc)
Familiarity with VOIP systems (Switchvox)
Previous experience with Atlassian products (JIRA, Confluence etc)
Experience with Java and related technologies
A brilliant graduate passionate about process improvement with a foundation in scripting/development.
A desktop support or helpdesk engineer who wants to make a broader impact and is able to quickly grasp new technical concepts.
Your Dream Job
Atlassian was named one of the "2010 Best Small & Medium Companies to Work for in America," and is a terrific place to work. Great products and a fantastic reputation in business and tech have brought in over 17,000 enterprise customers globally, including NASA, Sony, and the United Nations. With offices in Sydney, San Francisco and Amsterdam we are growing fast and full of opportunities.
We are building a different kind of software company: one that listens to client needs, values innovation and solves customer problems with brilliant simplicity. If you start your career with Atlassian, you'll have a direct impact on millions of users, fast! You won't get frustrated with bureaucracy or slow decision making, because we encourage innovative thinking. We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.
Love Going to Work?
We live our values and we value our people. You will work in an open-plan office filled with lots of natural light and a customized, ergonomic work station. Our culture is vibrant and unique; our office is open, collaborative and playful. Maybe you'd like to participate in a lunchtime basketball game? Or would you rather head out for some rock climbing? If hunger strikes, head to the kitchen for drinks, fresh fruit, snacks and more. We know that people work harder when they play hard too, so it's your choice how you'll make Atlassian a great place for you to work.
In addition to some killer perks, Atlassian offers excellent health benefits for employees and dependents, ample time off, 401(k), life insurance, huge referral bonuses, friendly coworkers, and a clear vision driven by pure intentions. Check out a short video created by Atlassian staff on our values.
"Working for Atlassian honestly makes me wonder why other companies can't get it right . . . this is how work should be." Michael Seager,
(If this job isn't for you but you think Atlassian might be, let us know who you are and why you think you belong here. We will always consider outstanding individuals with the talent, ideas and passion to make a significant contribution to our team. Or maybe you know someone who is a great fit for this job? Check out our Refer-a-Mate program , which could net you a plane ticket or cash.)