Key Account Manager
Acquia, Inc. - Burlington, MA

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We are seeking an ambitious Account Manager responsible for developing & maintaining existing customer relationships. This role will proactively engage in the day to day management of the account including issue resolution. They will become the customer’s advocate within Acquia creating a positive customer experience that ultimately results in the renewal of the subscription. This role will work directly with Sales, Technical Support and Finance.

This position is designed for an experienced account manager who has a high attention to detail and strives for customer satisfaction. This is a great opportunity to hit a hot market with best-of-breed open source technology and be the front lines of our Account Management program.

Summary:
Maintain solid relationships with customers
Identify new opportunities and work with Sales reps to drive them to a close
Coordinate with business users and procurement to ensure timely renewals
Update and maintain Sales database as appropriate
Must be able to proactively drive accounts with minimal over sight.

Job Requirements:
In order to be successful at Acquia, you must have the following types of traits & skill sets:

5+ years working in an account management role providing tech solutions to large enterprises
Strong leadership, teamwork, communication & cross-group collaboration skills
Must be able to proactively drive accounts with minimal over sight from sales or senior
management
Proven track record of sustaining & growing complex relationships including closing the
renewal, up sell / cross sell opportunities
Has owned & exceeded a Quota
Incredibly detailed oriented
Ability to perform in a fast paced environment
MS Office knowledge including Word, Excel, and PowerPoint
Experience with Salesforce.com and other CRM tools

About this company
Acquia is where great digital experiences begin. Acquia is helping some of the world's leading brands succeed, including Twitter, Mercedes...