Key Account Manager
Synthetic Genomics, Inc. - La Jolla, CA

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SGI-DNA is a wholly owned subsidiary of Synthetic Genomics, Inc., focused on commercializing some of the DNA technologies, solutions and services developed by the parent company. SGI-DNA is currently seeking a Key Account Manager to join our fast-growing, dynamic and collaborative team in La Jolla, CA.

Required Skills
  • Be the key point of contact for certain strategic partners of SGI-DNA
  • Create and maintain relationships with customers to ensure seamless customer service, promote retention, loyalty and revenue increase
  • Understand competitors, market drivers, customer needs and translate those to senior management at SGI-DNA
  • Organize and execute lectures, vendor shows, workshops, seminars and beta test programs to gain customer feedback and promote customer service
  • Represent SGI-DNA at conferences, trade-shows, workshops and seminars locally, regionally, nationally, or internationally as necessary
  • Meet or exceed assigned revenue and bottom-line targets and achieve functional / corporate goals and objectives
  • Provide quotations and samples to customers and following up on those to close the sale
  • Establish internal network directing customer inquiries and needs to the appropriate member of staff in different departments while remaining ultimately responsible for resolution
  • Travel required
Required Experience
  • BS, BA, or equivalent work experience in Biochemistry, Molecular Biology or related discipline with 5+ years’ experience in the biotechnology industry. MBA is a plus.
  • 1-2 years account manager experience
  • Biochemistry or Molecular Biology lab experience is preferred
  • Demonstrated excellence in oral and written communications skills
  • Strong organizational and time management skills / ability to set priorities and meet deadlines
  • Strong customer service orientation and a commitment to providing excellent customer service.
  • Excellent interpersonal skills, and the ability to be tactful, diplomatic, approachable, helpful, and understanding.
  • Team player who is willing to work across departments to accomplish tasks.
  • Self-motivated and able to work independently.
  • Must be thorough, attentive to details, and accurate in generating quotes and performing other tasks.
  • Working knowledge of current Microsoft Office software and standard email programs (e.g. Outlook).

Synthetic Genomics, Inc. - 16 months ago - save job - block
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