Key Holder
Claire's - Denver, CO

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Deliver positive sales performance and ensure the needs of the customer are fulfilled. Assist in the successful implementation of all Company’s objectives and plans while completing daily operational activities.


  • Report to the Store Manager
  • Provides management and oversight to Sales Associates


Drive Sales and a Superior Customer Experience

  • Assist in the achievement of performance targets (e.g. ADS, UPTs, SPLH) through promotion of sales and customer service programs
  • Demonstrate product knowledge and fashion awareness in day to day interactions with customers and store associates
  • Implement In Store Presentation directives per Company policy and timelines, incorporating appropriate product flows and adjacencies based on

individual store layout

  • Perform ear piercing procedures that are in compliance with Company and legal guidelines.
  • Represent the Claire’s/Icing brand through professional behavior, fashion awareness and positive customer relations

Demonstrate Leadership

  • Assist the Store Manager in creating a positive store environment by serving as a role model, fostering teamwork, recognition and effective


  • While manager on duty, effectively handle critical situations that occur within the store

Manage the Business

  • Complete operational activities in compliance with Company policies and procedures
  • Assist in the management of controllable expenses (e.g. payroll, supplies, utilities)
  • Complete all required paperwork and banking procedures accurately
  • Comply with all loss prevention practices to safeguard store and Company investments
  • Assist in the management of store inventory (e.g. process shipment, markdowns, store recovery, stock replenishment, back room organization) to

ensure store is always in business ready condition

  • Perform the day to day operations (e.g. opening/closing procedures, housekeeping) while at times being the only associate in the store
  • Maintain a safe store environment
  • Other duties as assigned


  • Some high school required
  • Minimum 1 year retail experience
  • Excellent verbal/written communication and organizational skills
  • Sound understanding of mathematics and strong reading comprehension skills
  • Ability to stand during scheduled shifts
  • Ability to maneuver up to 25 lbs regularly and up to 75 lbs occasionally
  • Bending, stooping, extended reaching, climbing ladders and step stools while placing merchandise throughout the store and assisting customers

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