Keyholder
J. Crew Group, Inc. - Wilmington, NC

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supports the operation of a profitable business through successful floor supervision.

Responsibilities

Customer Focus
Leads by example by providing quality customer service
Coaches discretionary services and clienteling
Acts in the best interest of the customer
Delivers above and beyond service
People and Self Development
Provides timely and constructive feedback to associates in partnership with management team
Receives feedback in an open and receptive manner
Takes ownership of continual self training and development
Trains the team on J.Crew standards
Drive and Produce Results
Learns to perform portions of division of responsibilities with competence and minimal supervision
Delivers results in all Key Performance Indicator’s through successful selling manager role
Maintains a visually enticing store that is neat clean and organized
Communicate Effectively
Participates in store meetings, management meetings, and business partner visits
Provides global feedback and offer possible solutions to corporate / store business partners
Utilizes store director and associate managers as partner in communication chain
Sets clear expectations and provide direction on how to achieve
Decision Making
Prioritizes workload to maximize efficiency and minimize impact on customer experience
Seeks creative solutions to challenges
Adapts management style as necessary to the audience
Foster Teamwork and Develop Partnerships
Maintains a healthy work environment for team
Serves as a business partner to Regional Visual Merchandise Manager, Regional Director, Market Director, and Store Director
Supports new initiatives
Interfaces with all levels of management and associates in a manner that promotes learning and mutual respect

Qualifications

High School diploma or equivalent combination of education and experience sufficient to successfully perform essential functions of the job.
Three to five years retail experience
Strong verbal and written skills
Ability to communicate effectively in order to relay product knowledge and services
Strong eye for fashion
Ability to perform effective selling techniques to achieve sale and repeat business
Basic computer skills
Physical requirements: lift /carry/move 40 lbs minimum including fixtures and product.
Ability to work a flexible schedule including holidays, overnights, weekends
Ability to actively supervise the sales floor
We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.

J. Crew Group, Inc. - 2 years ago - save job - copy to clipboard - block
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About this company
187 reviews
J.Crew debuted in 1983 with the mailing of its first catalog. Six years later, we opened a flagship store at New York's South Street...